Business ProfileforOlson Rug Company

Prior to Covid I purchased a brand new wood floor ***** Rug. as of todays date 3-12-23 It has never been finished after being promised at least 10 times that they would do so. I have a floor that is installed incorrectly. The subfloor was never prepared by *****. The floor sinks, makes noises (like a fart) when you walk on it, because of trapped air and space underneath the floor. I was promised several times all of this would be corrected. To add to the issues, when they installed a transition piece they shot a nail and it split the wood. They promised to fix this. The remaining transition pieces are yet to be installed. To add insult to injury, because of the floor moving and not prepared properly, I have several pieces separating or cracking all over the room and hall. You can literally hear when another boards splits. Time after time I was promised they would take care of it however it was kicked down the line by *****. I know its been lengthy but I cringe every time I look at my floor. I trusted them every time they told me they would handle it. Now, here I am, in 2023 with the same result. I truly have regret buying from *****. I have photos, and emails to back this up. ********************************* was my salesman and he personally was wonderful. Classy Man! Unfortunately after this was handed off to the installation process ***** broke every promise moving forward. I want to rip the floor out and carpet however I just don't have it in me to throw away 7K for what should have occurred. I look at the floor and it truly angers me how they took advantage of our dream of having a walnut floor. ***** should have all this documented as well. Again I have emails, photos. Videos if necessary to hear and see the floor. Ive included a few however its too extensive to show all of them. The president of **************, ***********************, need to hear about this. Truly disheartened and feel totally ripped off by *****!