BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Luna Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Luna Flooring include:
- Length of time business has been operating
- Response to 217 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||113|
|Total Closed Complaints||217|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||19|
Business ManagementPaul Carter, Exe. VP Operations Letha Holland Tina Binette, Director - Customer Service Letha Holland, Customer Service Manager
Carpet & Rug Dealers - New Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood House Furnishings & Services Floor Coverings & Installation Carpet Installation Floors - Industrial Floors - Laminate Home Improvements Retail Stores Hardwood Floor Contractors Floor Covering Stores (NAICS: 442210)
Alternate Business Names21st Centrury Florring, LLC Luna Chicago, LLC Luna Chicago, LLC.-Corp. Offices Luna Financial Services, LLC Luna Flooring Luna Gallery-Addison Luna Gallery-Lake Zurich Luna Gallery-Naperville Luna Gallery-Schaumburg Luna Gallery-Wheeling
Luna Flooring has requested that before filing a BBB complaint, consumers contact Letha Holland at firstname.lastname@example.org or 708-836-8954.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Luna Flooring will resolve the matter for you in an expedient manner.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview