BBB Business Review

Is this your Business?

BBB Accredited Business since 08/05/1998

Luna Flooring

Find a Location

Phone: (773) 202-5862Fax: (773) 794-2665View Additional Phone Numbers333 Northwest Ave, NorthlakeIL 60164-1604 Send email to Luna FlooringView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 08/05/1998

BBB has determined that Luna Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Luna Flooring's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 226 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

226 complaints closed with BBB in last 3 years | 89 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues16
Billing / Collection Issues5
Delivery Issues6
Guarantee / Warranty Issues28
Problems with Product / Service171
Total Closed Complaints 226

Customer Reviews Summary Read customer reviews

8 Customer Reviews Customer Reviews on Luna Flooring

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8 Customer Reviews

Additional Information

top

Luna Flooring has requested that before filing a BBB complaint, consumers contact Letha Holland at lholland@luna.com or 708-836-8954.

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Luna Flooring will resolve the matter for you in an expedient manner.

BBB file opened: 07/16/1998Business started: 08/01/1958
Contact Information
Principal: Paul Carter (Exe. VP Operations)Customer Contact: Letha Holland (Customer Service Manager) Tina Binette (Director - Customer Service)
Business Category

Carpet & Rug Dealers - New, House Furnishings & Services, Flooring Retail, Vinyl Flooring, Floor Materials - Retail, Hardwood Floor Contractors, Retail Stores, Home Improvements, Floors - Laminate, Floors - Industrial, Carpet Installation, Floor Coverings & Installation

Alternate Business Names
Luna Gallery-Addison, Luna Gallery-Lake Zurich, Luna Gallery-Naperville, Luna Gallery-Schaumburg, Luna Gallery-Wheeling, Luna Chicago, LLC.-Corp. Offices, Luna Financial Services, LLC, Luna Chicago, LLC
Industry Tips
Contracts
Home Remodeling Contractors

Customer Review Rating plus BBB Rating Summary

Luna Flooring has received 3.95 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.