BBB Accredited Business since 08/05/1998
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A BBB Accredited Business since 08/05/1998
BBB has determined that Luna Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Luna Flooring's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 226 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||16|
|Billing / Collection Issues||5|
|Guarantee / Warranty Issues||28|
|Problems with Product / Service||171|
|Total Closed Complaints||226|
Customer Reviews Summary Read customer reviews
8 Customer Reviews Customer Reviews on Luna Flooring
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8 Customer Reviews|
Luna Flooring has requested that before filing a BBB complaint, consumers contact Letha Holland at email@example.com or 708-836-8954.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Luna Flooring will resolve the matter for you in an expedient manner.
Contact InformationPrincipal: Paul Carter (Exe. VP Operations)Customer Contact: Letha Holland (Customer Service Manager) Tina Binette (Director - Customer Service)
Carpet & Rug Dealers - New, House Furnishings & Services, Flooring Retail, Vinyl Flooring, Floor Materials - Retail, Hardwood Floor Contractors, Retail Stores, Home Improvements, Floors - Laminate, Floors - Industrial, Carpet Installation, Floor Coverings & Installation
Alternate Business NamesLuna Gallery-Addison, Luna Gallery-Lake Zurich, Luna Gallery-Naperville, Luna Gallery-Schaumburg, Luna Gallery-Wheeling, Luna Chicago, LLC.-Corp. Offices, Luna Financial Services, LLC, Luna Chicago, LLC
Home Remodeling Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview