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BBB Business Review

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BBB Accredited Business since

Full Moon Flooring Co.

Phone: (630) 917-1782 1240 Marywood Ct., Aurora, IL 60505

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full Moon Flooring Co. is a full-service flooring contractor which also performs other remodeling services. Located in Bolingbrook, IL, this company serves most of the Chicagoland area, including Naperville, Elgin, Gurnee, McHenry, Schaumburg, Glenview, Joliet, Orland Park, Kankakee, Dekalb, Oak Lawn, Chicago, and Bourbonnais. The company has been in business since 1996.

This company focuses on both flooring installation and remodeling. Their flooring section includes the installation of hardwood, carpet, vinyl, ceramic tile, and prefinished and laminate flooring in a variety of colors and styles. They do not sell flooring products, but only handle the installation; however, they can refer customers to places that sell high-quality flooring products, and advise customers on the appropriate flooring for a given area before installation, explaining the different variables that affect the flooring choice and offering suggestions based on taste, décor, and the activities that will take place in the area.

In addition to flooring installation, Full Moon Flooring Co. also performs remodeling services. Their remodeling services include kitchen remodeling, bathroom remodeling, whole-home remodeling, new bathroom installation, bar installation (both wet and dry), painting, wiring, and other construction services. This can be combined with flooring installation to finishing two home remodeling projects at once and minimize the disruption to home life. The company also finishes basements, including the addition of recreational or living areas.

Visit the website for Full Moon Flooring Co. to learn more about the services they offer, view galleries of completed projects, and contact the company to discuss flooring installation, a remodeling project, or basement finishing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Full Moon Flooring Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Full Moon Flooring Co. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Full Moon Flooring Co.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 15, 2002 Business started: 11/01/1996 Business started locally: 11/01/1996
Type of Entity

Sole Proprietorship

Business Management
Mr. Santiago Luna, Owner/President
Contact Information
Principal: Mr. Santiago Luna, Owner/President
Number of Employees


Business Category

Carpet & Rug Dealers - New Countertops Contractors - Flooring Kitchen Remodeling Carpet Layers Basement - Contractors Contractor - Remodel & Repair Floor Coverings & Installation Carpet Installation Floor Refinishing Floors - Laminate Painting Contractors Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Remodeling Services Hardwood Floor Contractors Floor Covering Stores (NAICS: 442210)

Customer Review Rating plus BBB Rating Summary

Full Moon Flooring Co. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.