BBB Business Review

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Consumer Complaints

BBB Accredited Business since 6/1/1974

Empire Today LLC

(800) 588-2300

Customer Complaints Summary

1459 complaints closed with BBB in last 3 years | 729 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 61
Billing/Collection Issues 160
Delivery Issues 166
Guarantee/Warranty Issues 170
Problems with Product/Service 902
Total Closed Complaints 1459


Industry Comparison | Chart

Carpet & Rug Dealers - New , Floor Materials - Retail , Resilient & Vinyl Flooring , Floors - Hardwood , House Furnishings & Services , Venetian Blinds - Dealers , Vertical Blinds , Blinds , Window Shades , Kitchen Remodeling , Carpet & Rug Measuring , Carpet Layers , Floor Coverings & Installation , Carpet Installation , Floors - Laminate , Home Improvements , Tile - Ceramic - Contractors & Dealers , Hardwood Floor Contractors , Tile - Non-Ceramic - Manufacturers & Distributors

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.