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BBB Business Review

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BBB Accredited Business since

Empire Today LLC

Additional Locations

Phone: (800) 588-2300 Fax: (888) 588-2348 333 Northwest Ave, Northlake, IL 60164 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Empire Today LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1513 complaints closed with BBB in last 3 years | 738 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 63
Billing/Collection Issues 162
Delivery Issues 164
Guarantee/Warranty Issues 168
Problems with Product/Service 956
Total Closed Complaints 1513

Customer Reviews Summary Read customer reviews

490 Customer Reviews on Empire Today LLC
Customer Experience Total Customer Reviews
Positive Experience 237
Neutral Experience 7
Negative Experience 246
Total Customer Reviews 490

Additional Information

BBB file opened: January 01, 1961 Business started: 01/01/1959 Business started locally: 01/01/1959
Business Management
Mr. Paul Carter, Executive Vice President of Operations Ms. Tina Binette, Director-National Customer Service Mr. Paul Connolly, Chief Information Officer Mr. Thomas Knapp, Chief Financial Officer Ms. Hillary Victor, Senior Vice President, General Counsel Mr. Keith Weinberger, Chairman, President, and Chief Executive Officer
Contact Information
Customer Contact: Ms. Tina Binette, Director-National Customer Service
Principal: Mr. Paul Carter, Executive Vice President of Operations
Business Category

Carpet & Rug Dealers - New Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood House Furnishings & Services Venetian Blinds - Dealers Vertical Blinds Blinds Window Shades Kitchen Remodeling Carpet & Rug Measuring Carpet Layers Floor Coverings & Installation Carpet Installation Floors - Laminate Home Improvements Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Tile - Non-Ceramic - Manufacturers & Distributors Floor Covering Stores (NAICS: 442210)

Additional Information

Empire Today has requested that before filing a BBB complaint, homeowners contact for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient matter.

Products & Services

Empire Today has been a provider of installed home improvement products and home furnishings for over 50 years. These products include Carpet, Hard Surface Flooring and Window Treatments. The company provides Shop-at-Home Convenience and Next Day Installation to more than 70 major metropolitan areas in the United States.

Customer Review Rating plus BBB Rating Summary

Empire Today LLC has received 4.33 out of 5 stars based on 490 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.