BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Empire Today LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Empire Today LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1390 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||833|
|Total Closed Complaints||1390|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||341|
Business ManagementMr. Paul Carter, Executive Vice President of Operations Ms. Tina Binette, Director-National Customer Service Mr. Paul Connolly, Chief Information Officer Mr. Thomas Knapp, Chief Financial Officer Ms. Hillary Victor, Senior Vice President, General Counsel Mr. Keith Weinberger, Chairman, President, and Chief Executive Officer
Carpet & Rug Dealers - New Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood House Furnishings & Services Venetian Blinds - Dealers Vertical Blinds Blinds Window Shades Kitchen Remodeling Carpet & Rug Measuring Carpet Layers Floor Coverings & Installation Carpet Installation Floors - Laminate Home Improvements Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Tile - Non-Ceramic - Manufacturers & Distributors Floor Covering Stores (NAICS: 442210)
Empire Today has requested that before filing a BBB complaint, homeowners contact firstname.lastname@example.org for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient matter.
Products & Services
Empire Today has been a provider of installed home improvement products and home furnishings for over 50 years. These products include Carpet, Hard Surface Flooring and Window Treatments. The company provides Shop-at-Home Convenience and Next Day Installation to more than 70 major metropolitan areas in the United States.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview