Empire Today LLC

Find out more about Empire Today LLC:

BBB Accreditation BBB Rating Business Contact and Profile Products and Services Business Management Additional Locations and Phone Numbers Customer Complaint History

BBB Program Participation Government Actions Advertising Review Additional Information Industry Tips BBB Copyright and Reporting Policy

BBB Accreditation

Empire Today LLC has been a BBB Accredited business since June 1974. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

• 1053 Turnpike Street, Stoughton MA - by BBB/Boston
• 200 Elm St, North Haven CT - by BBB/Wallingford
• 2918 Brick Church Pike, Nashville TN - by BBB/Nashville

BBB Rating for Empire Today LLC

Based on BBB files, Empire Today LLC has a BBB Rating of A on a scale from A+ to F.

• Advertising issue(s) found by BBB.

Click here for an explanation of BBB Ratings

Products and Services of Empire Today LLC

This company offers in-home sales of home improvement products and installation. Home improvement products include carpet, hard surface flooring, window treatments and bath & shower liners.

Business Management

Additional company management personnel include:

Bridget Moscatello - Vice President of Customer Operations

Additional Locations and Phone Numbers

Customer Complaint History for Empire Today LLC

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 1177 complaints about Empire Today LLC in the last 36 months, our standard reporting period. Of the total of 1177 complaints closed in 36 months, 438 were closed in the last year.

BBB Program Participation

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Additional Information about Empire Today LLC

On October 12, 2006 the Better Business Bureau was notified of the circulation of what are believed to be fraudulent checks being sent to consumers and bearing Empire's name. The checks in question are included with a "lottery winning final notification" letter, and allege that the consumer receiving the correspondence is a winner of a large sum of money. The BBB would like to advise consumers that this type of offer is not legitimate and is a new version of the Check Scam, where a consumer receives a check, is instructed to deposit it, and then requested to forward fees for "taxes" or "processing fees". There are in fact no funds behind the check, and the consumer subsequently forwards his or her own money to the outfit requesting it.

Empire Today, LLC is not affiliated with the correspondence or its sender in any way. Empire has not approved either the correspondence or the checks issued, and will take whatever action necessary to stop the sender from misrepresenting and misusing Empire's name, address, and identity.

Industry Tips

Contracts

As with any business transaction, be sure to read all agreements, guarantees, and instructions before signing. Do not be pressured into signing an agreement before you are ready and you understand all terms and conditions. Make sure all oral promises are put in writing. Be wary of vaguely worded provisions, exclusions or limitations which could pose a problem later. Never sign a contract with sections left blank.

Home Remodeling Contractors

The BBB suggests that you solicit two or three bids for the remodeling work you are planning. Do not automatically accept the lowest offer. Make sure all bids are based on the same set of specifications and materials to be used. Ask for local references and inspect the finished projects. Check to see if the contractor is a member of a professional association which has standards for members. Make sure the contractor is in compliance with all local licensing, bonding, and insurance requirements, and that any necessary building permit is obtained.

Never sign a blank or partially blank contract. Typically a down payment of one-third of the total contract price is made with additional payments made after completion of each phase of work; final payment should not be made until work is completed and you have inspected the work. If the contractor arranges financing for the remodeling work to be done, be sure you understand all aspects of the financial terms, especially if a second mortgage of your home is used as security for the remodeling work. You may want to inquire about inserting an arbitration clause into your contract in case of any dispute between you and your contractor.

Quick Check List-

Before selecting a remodeling contractor, you should do the following:

* Plan your project from start to finish;

* Be specific in explaining exactly what you want;

* Be sure to approve any architectural plans that are involved before the contract work begins;

* Compare costs before making a financial commitment;

* Discuss bids in detail with each contractor;

* Ask the contractor for local references and find out if he or she is a member of a professional remodelers association;

* Contact the BBB to learn how long a contractor has been in business;

* Find out if a contractor is insured against claims covering worker's compensation, property damage, and personal liability;

* Check with state, county, or city housing authorities to be sure that a contractor meets all area licensing/bonding requirements.

Further Information
CBBB Booklets:
Home Improvements

Carpets

If you would like to listen to a tip on "Carpets" 24 hours a day please call BBB's Tel-Tips line at 312-832-0500 and press 8 + # (the pound key) + 1 and key in tip number 231. BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Empire Today LLC, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 4547
Report as of November 21, 2009 14:12
Copyright^© 2009 Better Business Bureau