BBB Accredited Business since 06/01/1974
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A BBB Accredited Business since 06/01/1974
BBB has determined that Empire Today LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Empire Today LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1088 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||106|
|Billing / Collection Issues||32|
|Guarantee / Warranty Issues||93|
|Problems with Product / Service||825|
|Total Closed Complaints||1088|
Customer Reviews Summary Read customer reviews
17 Customer Reviews Customer Reviews on Empire Today LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17 Customer Reviews|
Empire Today has requested that before filing a BBB complaint, homeowners contact firstname.lastname@example.org for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient matter.
Contact InformationPrincipal: Mr. Paul Carter (Executive Vice President of Operations)Customer Contact: Ms. Tina Binette (Director-National Customer Service)
Carpet & Rug Dealers - New, Window Shades, Blinds, Vertical Blinds, Venetian Blinds - Dealers, House Furnishings & Services, Flooring Retail, Vinyl Flooring, Floor Materials - Retail, Tile - Non-Ceramic - Manufacturers & Distributors, Hardwood Floor Contractors, Tile - Ceramic - Contractors & Dealers, Home Improvements, Floors - Laminate, Carpet Installation, Floor Coverings & Installation, Carpet Layers, Carpet & Rug Measuring, Kitchen Remodeling
Products & Services
Empire Today has been a provider of installed home improvement products and home furnishings for over 50 years. These products include Carpet, Hard Surface Flooring and Window Treatments. The company provides Shop-at-Home Convenience and Next Day Installation to more than 70 major metropolitan areas in the United States.
Home Remodeling Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview