BBB Business Review

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BBB Accredited Business since 06/01/1974

Empire Today LLC (Headquarters)

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Phone: (800) 588-2300Fax: (888) 588-2348333 Northwest Ave, NorthlakeIL 60164-1604 Send email to Empire Today LLCView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 06/01/1974

BBB has determined that Empire Today LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Empire Today LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1119 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1119 complaints closed with BBB in last 3 years | 336 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues114
Billing / Collection Issues30
Delivery Issues33
Guarantee / Warranty Issues97
Problems with Product / Service845
Total Closed Complaints 1119

Customer Reviews Summary Read customer reviews

9 Customer Reviews Customer Reviews on Empire Today LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9 Customer Reviews

Additional Information

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Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient matter.

BBB file opened: 01/01/1961Business started: 01/01/1959
Contact Information
Principal: Mr. Paul Carter (Executive Vice President of Operations)Customer Contact: Ms. Tina Binette (Director-National Customer Service)
Business Category

Carpet & Rug Dealers - New, Window Shades, Blinds, Vertical Blinds, Venetian Blinds - Dealers, House Furnishings & Services, Flooring Retail, Vinyl Flooring, Floor Materials - Retail, Tile - Non-Ceramic - Manufacturers & Distributors, Hardwood Floor Contractors, Tile - Ceramic - Contractors & Dealers, Home Improvements, Floors - Laminate, Carpet Installation, Floor Coverings & Installation, Carpet Layers, Carpet & Rug Measuring, Kitchen Remodeling

Products & Services

Empire Today has been a provider of installed home improvement products and home furnishings for over 50 years. These products include Carpet, Hard Surface Flooring and Window Treatments. The company provides Shop-at-Home Convenience and Next Day Installation to more than 70 major metropolitan areas in the United States.

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Home Remodeling Contractors

Customer Review Rating plus BBB Rating Summary

Empire Today LLC has received 3.57 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.