BBB Business Review
BBB Accredited Business since 06/01/1974
Empire Today LLC (Headquarters)
Find a LocationPhone: (800) 588-2300Fax: (888) 588-2348333 Northwest Ave, Northlake, IL 60164-1604customersupport@empire-today.comwww.empiretoday.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 06/01/1974
BBB has determined that Empire Today LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
36 of 39 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Empire Today LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1171 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 144 |
| Billing / Collection Issues | 37 |
| Delivery Issues | 37 |
| Guarantee / Warranty Issues | 86 |
| Other | 2 |
| Problems with Product / Service | 869 |
| Total Closed Complaints | 1171 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topEmpire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient matter.
Contact Information
Primary Contact: Mr. Steve Silvers (CEO)Complaint Contact: Ms. Rebekah Clerk (National Customer Service Manager)Business Category
Carpet & Rug Dealers - New, Window Shades, Blinds, Vertical Blinds, House Furnishings & Services, Vinyl Flooring, Hardwood Floor Contractors, Tile - Ceramic - Contractors & Dealers
Products & Services
Empire Today has been a provider of installed home improvement products and home furnishings for over 50 years. These products include Carpet, Hard Surface Flooring and Window Treatments. The company provides Shop-at-Home Convenience and Next Day Installation to more than 35 major metropolitan areas in the United States.
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.Industry Tips
ContractsHome Remodeling Contractors
Home Contractors: Tip-offs to Potential Rip-offs
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Empire Today LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Carpet & Rug Dealers - New
ContractsHome Remodeling Contractors
Home Contractors: Tip-offs to Potential Rip-offs
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.