If yes, click here to login.
BBB Accredited Business since
2 of 2 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Carpeting, Carpet Installation, Flooring, Flooring Installation, Carpet Cleaning, Hardwood Floor Refinishing
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Creative Carpet & Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Creative Carpet & Flooring include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Mark Bouquet, President/Owner Mrs. Tammy Bouquet, Secretary/Owner
Carpet & Rug Dealers - New Resilient & Vinyl Flooring Floors - Hardwood Tile Sales Contractors - Flooring Home Improvements Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Hardwood Floor Contractors Floor Covering Stores (NAICS: 442210)
Products & Services
Creative Carpet & Flooring sells the following brand(s): American Olean, Amtico, Armstrong, Beaulieu America, Bruce Hardwood Floors, Burke, Columbia Flooring, Congoleum, Daltile, DDCC Floor, Dixie Home, DuChateau, EarthWerks, Eleganza, Godfrey Hirst, Hallmark Hardwoods, Harris Cork, Harris Wood, Home Legend, Horizon Floors, IndusParquet, Inerface, IVC Us, Johnsonite, Joy Carpets & Co., Kahrs, Kane Carpet, Karastan, Karndean, Kraus, Lexmark, LW Mountain, Maine Traditions, Mannington, Masland, Milliken, Mohawk, Mullican, Patcraft, Phenix, Quick Step, Raskin, Roppe, Shaw Contract Group, Shaw Floors, Somerset, Stainmaster, Stanton, Surya, Tarkett, Tuftex
Creative Carpet & Flooring offers the following product(s): Carpet, Ceramic Tile, Glass Tile, Hardwood, Laminate, Luxury Vinyl, Porcelain Tile, Tile, Vinyl Sheet
Hours of Operation
|M||:||10:00 AM - 6:00 PM|
|T||:||10:00 AM - 8:00 PM|
|W||:||10:00 AM - 6:00 PM|
|Th||:||10:00 AM - 8:00 PM|
|F||:||10:00 AM - 6:00 PM|
|S||:||10:00 AM - 4:00 PM|
Method(s) of PaymentAmerican Express, Discover, Visa, Debit, MasterCard, all major credit cards, check, financing
Refund and Exchange Policy
“No Regrets Guarantee!” -
Here’s how the “No Regrets Guarantee” works: if at any time during the first 30 days after installation you decide you don’t like your new flooring for whatever reason, just let me know. I’ll replace the materials free of charge. I offer this guarantee to ALL of my customers purchasing flooring for their personal residences, regardless of size or cost of the material. This guarantee does not include the cost of installation or other labor.
I offer this amazing guarantee because you’re going to have your new floor for a long, long time, and I don’t want you to have to live with a choice you’ll regret. I want you to be head-over-heels thrilled with your selection. So if you are unhappy with the flooring, I’ll replace it one time free of charge with another style of equal or lesser value. (If the new flooring you select costs more, you simply pay the difference.)
If you walked into any other flooring store and asked them for a guarantee like this, they would probably laugh and tell you “no way!” So how can I offer such a powerful guarantee? I couldn’t unless I was absolutely confident in the quality of my products and service. I am confident, and you will be, too…I guarantee it!
Lifetime Installation Warranty -
Buying flooring is not like buying any other piece of interior décor, such as a sofa or a lamp. Why? Because, unlike other products, flooring is installed or “manufactured” in your home. This makes the installation critical. At Creative Carpet, I offer a lifetime installation warranty to ALL of my customers purchasing flooring for their personal residences. You NEVER have to worry about something going wrong with the installation. If it does, I’ll fix it FREE! And I’ll do it quickly.
Service AreaCreative Carpet & Flooring provides their services in COOK County IL, DU PAGE County IL, WILL County IL, LAKE County IN.
Alternate Business NamesCreative Carpet Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
19420 S La Grange Rd
Mokena, IL 60448 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Customer Reviews Summary