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BBB Business Review

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Description

Carpeting, Carpet Installation, Flooring, Flooring Installation, Carpet Cleaning, Hardwood Floor Refinishing


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Creative Carpet & Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Creative Carpet & Flooring include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Creative Carpet & Flooring
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: September 12, 2007 Business started: 04/01/1990 in IL Business started locally: 04/01/1990 Business incorporated 01/24/1990 in IL
Type of Entity

Corporation

Business Management
Mr. Mark Bouquet, President/Owner Mrs. Tammy Bouquet, Secretary/Owner
Contact Information
Principal: Mr. Mark Bouquet, President/Owner
Business Category

Carpet & Rug Dealers - New Resilient & Vinyl Flooring Floors - Hardwood Tile Sales Contractors - Flooring Home Improvements Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Hardwood Floor Contractors Floor Covering Stores (NAICS: 442210)

Products & Services

Creative Carpet & Flooring sells the following brand(s): American Olean, Amtico, Armstrong, Beaulieu America, Bruce Hardwood Floors, Burke, Columbia Flooring, Congoleum, Daltile, DDCC Floor, Dixie Home, DuChateau, EarthWerks, Eleganza, Godfrey Hirst, Hallmark Hardwoods, Harris Cork, Harris Wood, Home Legend, Horizon Floors, IndusParquet, Inerface, IVC Us, Johnsonite, Joy Carpets & Co., Kahrs, Kane Carpet, Karastan, Karndean, Kraus, Lexmark, LW Mountain, Maine Traditions, Mannington, Masland, Milliken, Mohawk, Mullican, Patcraft, Phenix, Quick Step, Raskin, Roppe, Shaw Contract Group, Shaw Floors, Somerset, Stainmaster, Stanton, Surya, Tarkett, Tuftex

Creative Carpet & Flooring offers the following product(s): Carpet, Ceramic Tile, Glass Tile, Hardwood, Laminate, Luxury Vinyl, Porcelain Tile, Tile, Vinyl Sheet

Hours of Operation
M: 10:00 AM - 6:00 PM
T: 10:00 AM - 8:00 PM
W: 10:00 AM - 6:00 PM
Th: 10:00 AM - 8:00 PM
F: 10:00 AM - 6:00 PM
S: 10:00 AM - 4:00 PM
Su: Closed
H: Closed
Method(s) of Payment
American Express, Discover, Visa, Debit, MasterCard, all major credit cards, check, financing
Refund and Exchange Policy

“No Regrets Guarantee!” -

Here’s how the “No Regrets Guarantee” works: if at any time during the first 30 days after installation you decide you don’t like your new flooring for whatever reason, just let me know.  I’ll replace the materials free of charge.  I offer this guarantee to ALL of my customers purchasing flooring for their personal residences, regardless of size or cost of the material.  This guarantee does not include the cost of installation or other labor.

I offer this amazing guarantee because you’re going to have your new floor for a long, long time, and I don’t want you to have to live with a choice you’ll regret.   I want you to be head-over-heels thrilled with your selection.  So if you are unhappy with the flooring, I’ll replace it one time free of charge with another style of equal or lesser value.  (If the new flooring you select costs more, you simply pay the difference.)  

If you walked into any other flooring store and asked them for a guarantee like this, they would probably laugh and tell you “no way!”  So how can I offer such a powerful guarantee?  I couldn’t unless I was absolutely confident in the quality of my products and service.  I am confident, and you will be, too…I guarantee it! 

Lifetime Installation Warranty -

Buying flooring is not like buying any other piece of interior décor, such as a sofa or a lamp.  Why?  Because, unlike other products, flooring is installed or “manufactured” in your home.  This makes the installation critical.   At Creative Carpet, I offer a lifetime installation warranty to ALL of my customers purchasing flooring for their personal residences.  You NEVER have to worry about something going wrong with the installation.  If it does, I’ll fix it FREE!  And I’ll do it quickly.

Service Area
Creative Carpet & Flooring provides their services in COOK County IL, DU PAGE County IL, WILL County IL, LAKE County IN.
Alternate Business Names
Creative Carpet Inc

Customer Review Rating plus BBB Rating Summary

Creative Carpet & Flooring has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.