BBB Accredited Business since
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Carpeting, Carpet Installation, Flooring, Flooring Installation, Carpet Cleaning, Hardwood Floor Refinishing
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A BBB Accredited Business since
BBB has determined that Creative Carpet & Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Mark Bouquet, President/Owner Mrs. Tammy Bouquet, Secretary/Owner
Carpet & Rug Dealers - New Resilient & Vinyl Flooring Floors - Hardwood Tile Sales Contractors - Flooring Home Improvements Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Hardwood Floor Contractors Floor Covering Stores (NAICS: 442210)
Products & Services
Creative Carpet & Flooring sells the following brand(s): American Olean, Amtico, Armstrong, Beaulieu America, Bruce Hardwood Floors, Burke, Columbia Flooring, Congoleum, Daltile, DDCC Floor, Dixie Home, DuChateau, EarthWerks, Eleganza, Godfrey Hirst, Hallmark Hardwoods, Harris Cork, Harris Wood, Home Legend, Horizon Floors, IndusParquet, Inerface, IVC Us, Johnsonite, Joy Carpets & Co., Kahrs, Kane Carpet, Karastan, Karndean, Kraus, Lexmark, LW Mountain, Maine Traditions, Mannington, Masland, Milliken, Mohawk, Mullican, Patcraft, Phenix, Quick Step, Raskin, Roppe, Shaw Contract Group, Shaw Floors, Somerset, Stainmaster, Stanton, Surya, Tarkett, Tuftex
Creative Carpet & Flooring offers the following product(s): Carpet, Ceramic Tile, Glass Tile, Hardwood, Laminate, Luxury Vinyl, Porcelain Tile, Tile, Vinyl Sheet
Hours of Operation
|M||:||10:00 AM - 6:00 PM|
|T||:||10:00 AM - 8:00 PM|
|W||:||10:00 AM - 6:00 PM|
|Th||:||10:00 AM - 8:00 PM|
|F||:||10:00 AM - 6:00 PM|
|S||:||10:00 AM - 4:00 PM|
Method(s) of PaymentAmerican Express, Discover, Visa, Debit, MasterCard, all major credit cards, check, financing
Refund and Exchange Policy
“No Regrets Guarantee!” -
Here’s how the “No Regrets Guarantee” works: if at any time during the first 30 days after installation you decide you don’t like your new flooring for whatever reason, just let me know. I’ll replace the materials free of charge. I offer this guarantee to ALL of my customers purchasing flooring for their personal residences, regardless of size or cost of the material. This guarantee does not include the cost of installation or other labor.
I offer this amazing guarantee because you’re going to have your new floor for a long, long time, and I don’t want you to have to live with a choice you’ll regret. I want you to be head-over-heels thrilled with your selection. So if you are unhappy with the flooring, I’ll replace it one time free of charge with another style of equal or lesser value. (If the new flooring you select costs more, you simply pay the difference.)
If you walked into any other flooring store and asked them for a guarantee like this, they would probably laugh and tell you “no way!” So how can I offer such a powerful guarantee? I couldn’t unless I was absolutely confident in the quality of my products and service. I am confident, and you will be, too…I guarantee it!
Lifetime Installation Warranty -
Buying flooring is not like buying any other piece of interior décor, such as a sofa or a lamp. Why? Because, unlike other products, flooring is installed or “manufactured” in your home. This makes the installation critical. At Creative Carpet, I offer a lifetime installation warranty to ALL of my customers purchasing flooring for their personal residences. You NEVER have to worry about something going wrong with the installation. If it does, I’ll fix it FREE! And I’ll do it quickly.
Service AreaCreative Carpet & Flooring provides their services in COOK County IL, DU PAGE County IL, WILL County IL, LAKE County IN.
Alternate Business NamesCreative Carpet Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview