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BBB Business Review

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BBB Accredited Business since

Pro-Cleaners Restoration Services, LLC

Phone: (224) 563-8525 412 Big Cloud Pass, Lake in the Hills, IL 60156

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Pro-Cleaners Restoration Services, LLC, is a carpet and rug cleaner which provides carpet cleaning, rug cleaning, and flood and damage restoration services for commercial and residential customers. Located in Lake in the Hills, IL, this company serves the northern suburbs of Chicago, including Village of Lakewood, Crystal Lake, Huntley, Trout Valley, Cary, Algonquin, Gilberts, Prairie Grove, Union, Carpentersville, Dundee Township, Sleepy Hollow, West Dundee, Fox River Grove, Port Barrington, Lake Barrington, Tower Lakes, Hampshire, Woodstock, Holiday Hills, Island Lake, McHenry, Wauconda, Lakemoor, Island Lake, Round Lake, and Burlington. The company has been in business since 2009 and is certified by the Institute of Inspection, Cleaning, and Restoration Certification.

Each service starts with an assessment of the job, to determine what needs to be done, how much it will cost, and how long it will take. Any furniture is then moved out of the way, and then carpet and upholstery is then cleaned thoroughly. Each job includes a pre-treatment spray to loosen up dirt and soil so that both visible and invisible allergens and pollutants can be removed such as dust mites, pollen, animal dander, germs, bacteria, urine, vomit, and other issues. Other services include air duct cleaning, water damage remediation, oriental rug cleaning, upholstery cleaning, and pet odor removal. The company works in residential, commercial, and office environments.

Visit the website for Pro-Cleaners Restoration Services, LLC, to learn more about their services, read about the processes of water damage restoration and upholstery cleaning, and contact the company to request their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro-Cleaners Restoration Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pro-Cleaners Restoration Services, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Pro-Cleaners Restoration Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 16, 2013 Business started: 09/01/2009 Business started locally: 09/01/2009 Business incorporated 09/02/2011 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kenneth Fukuhara, Owner
Contact Information
Principal: Mr. Kenneth Fukuhara, Owner
Business Category

Carpet & Rug Cleaners Duct Cleaning Air Duct Cleaning Water Damage Restoration Water Mitigation Furniture Cleaning Leather Cleaning Mattresses - Cleaning Motor Home - Carpet & Upholstery Cleaning Odor Neutralizer Upholstery and Rug Cleaning Upholstery & Carpet Cleaning Flood assistance Auto Upholstery Cleaning Carpet and Upholstery Cleaning Services (NAICS: 561740)

Customer Review Rating plus BBB Rating Summary

Pro-Cleaners Restoration Services, LLC has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.