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BBB Business Review

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BBB Accredited Business since

Haugland Bros. Carpet & Woodcare, Inc.

Phone: (630) 904-1260 Fax: (815) 254-1333 10 S. 183 South Schoger Rd. #97, Naperville, IL 60565

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Haugland Bros. is a floor maintenance, installation, and cleaning company located in Naperville. They offer the following specialty services:

Certified carpet and furniture cleaning, hardwood floor installation and dust free sanding, outdoor wood deck power washing and sealing, lifetime concrete sealing, and natural stone cleaning/diamond polishing. For over 40 years Haugland Bros. has provided high-end service to multinational corporation's, top 10 law firms, fortune 500 companies, and thousands of residential clients. In addition to commercial clients located in Chicago, they also serve the suburbs of Naperville, Glen Ellyn, Wheaton, Warrenville, Lisle, Batavia, Geneva, Saint Charles, Carol Stream, Plainfield, and Aurora.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Haugland Bros. Carpet & Woodcare, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Haugland Bros. Carpet & Woodcare, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: September 12, 2007 Business started: 08/01/1968 Business started locally: 08/01/1968 Business incorporated 07/07/2003 in IL
Type of Entity


Business Management
Mr. Timothy Haugland, President Ms. Janis R. Haugland, Partner
Contact Information
Principal: Mr. Timothy Haugland, President
Business Category

Carpet & Rug Cleaners Floor Waxing, Polishing & Cleaning Furniture Cleaning Marble & Terrazzo Cleaning & Service Deck Cleaning and Treatment Tile & Grout Cleaning Upholstery and Rug Cleaning Upholstery & Carpet Cleaning Deck Cleaning and Waterproofing Deck Cleaning & Sealing Contractors - Flooring Floor Laying, Refinishing & Resurfacing Floor Removal, Resurfacing and Refinishing Floor Refinishing Floor Resurfacing Hardwood Floor Contractors Hardwood Floor Maintenance Floor Sealing Carpet and Upholstery Cleaning Services (NAICS: 561740)

Service Area
This business is located in Naperville, IL, and serves Chicago, Naperville, Glen Ellyn, Wheaton, Warrenville, Lisle, Batavia, Geneva, Saint Charles, Carol Stream, Plainfield, and Aurora

Customer Review Rating plus BBB Rating Summary

Haugland Bros. Carpet & Woodcare, Inc. has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.