BBB Business Review

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This business is not BBB accredited.

Carpet Cleaning Group

Phone: (773) 570-4224 4249 W Diversey Ave, Chicago, IL 60639

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Carpet Cleaning Group is a carpet and rug cleaning company which provides non-toxic and environmentally safe carpet, upholstery, and rug cleaning, as well as maid services and pet odor removal services for residential, industrial, and commercial customers. Located in Chicago, IL, this company serves the greater Chicagoland area, including Naperville, Aurora, Bolingbrook, Wilmette, Winnetka, Northbrook, Barrington, Berwyn, Des Plaines, Niles, Lombard, Schaumburg, Downers Grove, Carol Stream, Hoffman Estates, Arlington Heights, West Chicago, Elgin, Northbrook, Arlington Heights, Lisle, St Charles, Buffalo Grove, Cicero, Barrington Hills, Carpentersville, La Grange, Wilmette, Lincolnshire, Geneva, Vernon Hills, Lake Bluff, and Libertyville.

The company has been in business since 2011 and uses biodegradable ingredients which are safe for those who are chemically sensitive, have pets or children, or who are concerned about the environmental impact of other, harsher chemical treatments. Services provided by this company include hardwood floor cleaning, pet odor removal, maid cleaning, tile and grout cleaning, upholstery cleaning, oriental rug cleaning, carpet cleaning, steam carpet cleaning, and boat and automobile cleaning. Their maid cleaning services include move in/move out cleaning, foreclosed home cleaning, vacation home cleaning, office cleaning, deep detail cleaning, commercial cleaning, residential cleaning, and weekly or monthly home cleaning. Their oriental rug cleaning is done by hand to ensure that the fibers are kept safe, and they can clean silk, wool, cotton, and other fibers as well.

Visit the website for Carpet Cleaning Group to learn more about their services, read their blog about cleaning services, and contact the company to request a carpet cleaning appointment.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Carpet Cleaning Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: July 24, 2014 Business started: 01/01/2011 Business started locally: 01/01/2011
Type of Entity

Sole Proprietorship

Business Management
Mr. Vytas Macius, Owner
Contact Information
Principal: Mr. Vytas Macius, Owner
Business Category

Carpet & Rug Cleaners Maids & Butlers Service Motor Home - Carpet & Upholstery Cleaning Odor Neutralizer Steam Cleaning - Automotive Boat Cleaning Tile & Grout Cleaning Upholstery & Carpet Cleaning Carpet & Rug Repair Antique Oriental Rugs Carpet and Upholstery Cleaning Services (NAICS: 561740)

Customer Review Rating plus BBB Rating Summary

Carpet Cleaning Group has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.