The first container we paid for 40 ft of shipping space to be delivered by 12/29/2014. We didn't get it until 01/12/2015, and incurred demurrage fines from the port for PLN 3,983.33, the port told us that it was because International Perfect Trading had not authorized the release of the shipment. We paid for an additional 12ft in a separate container - it was agreed that 9ft of that would be used to ship two motorcycles and the remaining 3 ft would accommodate packages that didn't fit in the first container. The two motorcycles were shipped in separate containers, when we were told they would be shipped in one - these came back damaged. The miscellaneous packages that should have fit in the 3ft were never delivered. In addition, International Trading offered free shipment of an additional package, weighing 65 lbs which was never delivered. We again had to pay demurrage fees of 2,690 PLN for the first container with a lone motorcycle, the port told us that it had been there since 12/30/2014 and was not released until 02/19/2015. The other came in another container that was not released until 02/25/2015, costing 3,640 PLN in demurrage fees. We were told the port would charge a one time fee for 1,050 PLN for the agreed 40ft container and 12ft of shipping space, which was paid. When we notified International Trading Co. of these fees, we were told via e-mail that a full refund would be provided for those demurrage fees within 21 days, which has come and gone. In that same e-mail he told us that if the port did not refund it, International Trading Co. would refund the fees in full. When we tried to dispute this in person, we were told that he would only speak through his attorney, and that any of our complaints would need to be handled in court. We paid International Trading in full before the shipment, and we provided them with all of the necessary documentation necessary for port clearance on 12/18/15, before the shipment was due to arrive. One of those documents, a vehicle title, was not returned to us for two weeks after we received the shipment in January, International Trading Co. stated that it was due to a delay. This loss of documents and the circumstances surrounding the demurrage suggest an overall negligence of International Trading Co. which cost us extra money.
We are seeking a refund of the demurrage fees in the amount of 8,113.33 PLN and a refund for the undelivered package and it's contents $3,500 including damages to the two motorcycles which where shipped in conditions not agreed upon.
Our company has no influence on the release of the containers; this process is done by ocean lines. We have also no control of the duration of custom clearance. Containers to ****** were usually delivered within 4 weeks.
In connection with the change of the service contract it came to a standstill in the ****** port. Ocean lines have been still reimbursing the unjustly charged overpayment money.
None of the parcels has been damaged, for which there is appropriate paper documentation and photographic proofs; if necessary we will provide it to the BBB.
We were forced to break down a few of Mr. ******* ************'s goods due to the waiting time for some documents, including vehicle titles.
The lie is that the free package wasn't delivered. We ordered the ***** ****** paper confirmation of the delivery and we'll present them as needed.
All the mentioned charges, with the exception of the demurrage charges, are the normal costs of the regular custom clearance; the information on it is stated in our contract, which was signed.
We've never lost any of the costumer's documents.
In connection with slandering the good name of our company and numerous insults and lies from this customer we hired a lawyers firm ******* ********* ******* in order to defend our interests.
***** ********* vice-president of ****
(The consumer indicated he/she DID NOT accept the response from the business.)
A single package was delivered by ***** ****** nearly four months after we left the package with International Perfect Trading Co. That late package is not the same as the items that were agreed to be shipped in the 3' of container; those items have still not been received. We were promised a full refund from International Perfect Trading in regard to the demurrage fees, within 21 days on 02/05/2015 which has, again, come and gone. As we write this on 04/13/2015 we have still not received this refund from Mr. ***** ****** as he promised, or the port. The breakdown of goods due to a paper vehicle title is an outlandish statement; we signed a contract for 12' of shipping, and provided all of our documents prior to shipping. The breakdown of these into three separate containers is ludicrous, and was not understood as part of the agreement. Two motorcycles, which we were charged as 9', and then 3' of space were agreed on in a single 12' transaction. The motorcycles were shipped separately, damaged, and incurred their own subsequent demurrage fees - the port clearly recognized this as two separate transactions. The last 3' of items were never delivered. Unlike International Perfect Trading Co. All of our documents are in order, and we have copies of our signed agreements which we invite the attorneys at ******* ********* and ******* to review .
Final Business Response
I would like to once again address complaints of Mr ******* ************.
I am explaining as follow:
1. From the beginning there was some delay in shipping process because of lack of the title for one of the two motorcycles. It was submitted late.
2. It is not truth, that any of the shipped items was never delivered or lost. The whole logistical process, and the arrangement of the items being transferred in the container or containers is our task and depends on many factors. It can rarely happen that the things belonging to the one client are packaged in two different containers. I should emphasize that all items received from the client had been delivered to Poland.
3.*** ocean lines have been still processing return of the incorrectly calculated costs of demurrage/detention fees and we are assured that those charges will be refunded to our clients.
4 Motorcycles were delivered in the same condition as they were accepted from the client. We have all necessary photographic documentation in our possession and these pictures are readily available upon request.
International Perfect Trading
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
In response, we would simply like to express our sincere exhaustion with doing business with International Perfect Trading. As consumers, we chose this company to ship with. We did not expect the endless circle talk and false promises. This could have been avoided with a different company; we regret choosing International Perfect Trading co. We maintain that all documents, including vehicle titles, were submitted at the time of transaction, and in a timely manner. This was done with the common sense that the shippers needed this to deliver our products, which is what we were conducting business for in the first place. Part of our shipment was lost, most of it was late, and we are still suffering from additional and unexpected costs. These costs, Mr. ***** ****** promised to refund, within 21 days of 02/05/15. Given the amount of the demurrage fees, the containers arrived to the port on time, and were delayed by International Perfect Trading co. It is now May, and International Perfect Trading co. has still not provided a refund, and is instead spending time throwing vitriol at its costumers. We would like to suggest that you use that time more efficiently, like organizing clients documents and focusing on solutions - not blaming others. We are not certain that we believe that the port is still processing refunds of fees, we have very little faith in a business that goes back so quickly on its word, and in properly executing its services. In short, it all comes down to "you get what you pay for", and in the future we will certainly be spending our money with a more reliable, credible, and professional shipping company. Please read the rest of the reviews and complaints about this company before considering shipping.