BBB Business Review

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This business is not BBB accredited.

Shop RTA Cabinets, Inc.

Phone: (888) 340-2227 323 E Wacker Dr # 108, Chicago, IL 60601 View Additional Email Addresses http://www.shoprtacabinets.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Shop RTA Cabinets, Inc. include:

  • 113 complaint(s) filed against business
  • Failure to respond to 59 complaint(s) filed against business
  • 19 complaint(s) filed against business that were not resolved

Factors that raised the rating for Shop RTA Cabinets, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

113 complaints closed with BBB in last 3 years | 63 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 105
Total Closed Complaints 113

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Shop RTA Cabinets, Inc.
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 15

Additional Information

BBB file opened: November 25, 2013 Business started: 01/01/2010 Business started locally: 01/01/2010 Business incorporated 09/16/2013 in IL
Type of Entity

Corporation

Business Management
Frank Lamark Ms. Charmaine Sukly, Customer Service Manager
Contact Information
Principal: Frank Lamark
Business Category

Cabinets Wood Kitchen Cabinet and Countertop Manufacturing (NAICS: 337110)


Customer Review Rating plus BBB Rating Summary

Shop RTA Cabinets, Inc. has received 2.06 out of 5 stars based on 15 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.