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Cabinets Direct

(800) 531-0290836 S Arlington Heights Road - Suite 191, Elk Grove VillageIL 60007-3667 Send email to Cabinets Direct

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BBB Accreditation

Cabinets Direct is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Cabinets Direct's rating include:

  • 76 complaints filed against business
  • Failure to respond to 8 complaints filed against business.
  • 20 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

76 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Delivery Issues35
Problems with Product / Service39
Advertising / Sales Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 76

Additional Complaint Information

A recent review of complaints filed with the BBB of Chicago & Northern Illinois against Cabinets Direct delineates a pattern of consumer allegations.

In their complaints, consumers allege that this company took payment on an order, but failed to deliver the purchased products. In many of these complaints, consumers cited attempting to contact the company in order to check on their order status or otherwise cancel and receive a refund, but claim that they were unable to get in contact with a company representative.

Moreover, consumers allege that they only received a partial order, with items missing and unaccounted for by the company from the consumer's original, paid-for purchase.

To date we have not heard back from the company regarding the pattern of consumer allegations. The BBB will continue to monitor complaints, but advises any consumer to be aware of this business and the pattern of consumer allegations.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Cabinets Direct

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

top
BBB file opened: 10/05/2010Business started: 01/01/2009
Business Management
Principal: Frank Lamark
Related Businesses
Shop RTA Cabinets, Inc. - 323 E Wacker Dr # 108, Chicago, IL
World Craft Cabinetry - 11235 Franklin Ave, Franklin Park, IL Frank Lamark
Business Category

Cabinets

Alternate Business Names
RTA-cabinets.net, ERetailTherapy.com, ShopDropRecycle.com, CoolOutdoorFurniture.com, Etailer Marketing

Customer Review Rating plus BBB Rating Summary

Cabinets Direct has received 1.30 out of 5 stars based on 1 Customer Review and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.