This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Cabinets Direct is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Cabinets Direct's rating include:
- 76 complaints filed against business
- Failure to respond to 8 complaints filed against business.
- 20 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||2|
|Problems with Product / Service||39|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||76|
Additional Complaint Information
A recent review of complaints filed with the BBB of Chicago & Northern Illinois against Cabinets Direct delineates a pattern of consumer allegations.
In their complaints, consumers allege that this company took payment on an order, but failed to deliver the purchased products. In many of these complaints, consumers cited attempting to contact the company in order to check on their order status or otherwise cancel and receive a refund, but claim that they were unable to get in contact with a company representative.
Moreover, consumers allege that they only received a partial order, with items missing and unaccounted for by the company from the consumer's original, paid-for purchase.
To date we have not heard back from the company regarding the pattern of consumer allegations. The BBB will continue to monitor complaints, but advises any consumer to be aware of this business and the pattern of consumer allegations.
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Cabinets Direct
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Business ManagementPrincipal: Frank Lamark
Related BusinessesShop RTA Cabinets, Inc. - 323 E Wacker Dr # 108, Chicago, IL
World Craft Cabinetry - 11235 Franklin Ave, Franklin Park, IL Frank Lamark
Alternate Business NamesRTA-cabinets.net, ERetailTherapy.com, ShopDropRecycle.com, CoolOutdoorFurniture.com, Etailer Marketing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview