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BBB Accredited Business since 10/01/2012

Cabinets and Granite Direct

(630) 588-88861175 N Gary Ave, Carol StreamIL 60188-9423 Send email to Cabinets and Granite Direct

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Description

Cabinets and Granite Direct is a kitchen supplier which provides cabinets, countertops, and range hoods for residential and commercial customers. Located in Carol Stream, IL, this company serves the west suburbs of Chicago, including Glendale Heights, Glen Ellyn, West Chicago, Bloomingdale, Wheaton, Winfield, Addison, Villa Park, Lombard, Wayne, Hanover Park, Bartlett, Warrenville, Wood Dale, Itasca, Medinah, Roselle, Lisle, Downers Grove, St Charles, Geneva, Streamwood, and Bensenville. The company has additional showrooms in Cleveland, OH, Painesville, OH, and Markham, Ontario, Canada. The company was founded in 2003 and serves home builders, contractors, remodelers, and homeowners. The company also provides free samples, free catalogs, free design consultations, and special offers on some of their products throughout the year.

This company sells cabinets, countertops, and range hoods for residential and commercial use. Their cabinets consist of eight different kinds of cabinetry made from 100% maple solid wood, and there are over ten different colors of granite in stock, originating in Finland, Sri Lanka, India, Brazil, and China. Their cabinets can be customized in minor ways, including the bevel and the size, and the company also provides kitchen and bathroom remolding. They also sell kitchen and vanity sinks in several different configurations, as well as range hoods, which include electric controls, filters, glass appearances, and stainless steel finishes for an attractive look which is suitable for either commercial or residential kitchens.

Visit the website for Cabinets and Granite Direct to learn more about the services available from this company, view their portfolio of cabinets and countertops, browse their countertop options, and contact the company for a free design consultation.

BBB Accreditation

A BBB Accredited Business since 10/01/2012

BBB has determined that Cabinets and Granite Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Cabinets and Granite Direct's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Cabinets and Granite Direct

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Cabinets, Marble & Granite Installation, Stonework Fabrication, Cabinet Manufacturer, Granite

Additional Information

top
BBB file opened: 06/22/2012Business started: 02/01/2004Business started locally: 01/27/2011
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Ivan Chen (Manager) Eddie Ni (CEO)
Business Category

Cabinets, Marble & Granite Installation, Stonework Fabrication, Cabinet Manufacturer, Granite

Map & Directions

Map & Directions

Address for Cabinets and Granite Direct

1175 N Gary Ave

Carol Stream, IL 60188-9423

To | From

LocationsX

1 Locations

  • 1175 N Gary Ave 

    Carol Stream, IL 60188-9423(630) 588-8886

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Cabinets and Granite Direct is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Cabinets

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.