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BBB Accredited Business since

Cabinets and Granite Direct

Phone: (630) 588-8886 1175 N Gary Ave, Carol Stream, IL 60188

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Cabinets and Granite Direct is a kitchen supplier which provides cabinets, countertops, and range hoods for residential and commercial customers. Located in Carol Stream, IL, this company serves the west suburbs of Chicago, including Glendale Heights, Glen Ellyn, West Chicago, Bloomingdale, Wheaton, Winfield, Addison, Villa Park, Lombard, Wayne, Hanover Park, Bartlett, Warrenville, Wood Dale, Itasca, Medinah, Roselle, Lisle, Downers Grove, St Charles, Geneva, Streamwood, and Bensenville. The company has additional showrooms in Cleveland, OH, Painesville, OH, and Markham, Ontario, Canada. The company was founded in 2003 and serves home builders, contractors, remodelers, and homeowners. The company also provides free samples, free catalogs, free design consultations, and special offers on some of their products throughout the year.

This company sells cabinets, countertops, and range hoods for residential and commercial use. Their cabinets consist of eight different kinds of cabinetry made from 100% maple solid wood, and there are over ten different colors of granite in stock, originating in Finland, Sri Lanka, India, Brazil, and China. Their cabinets can be customized in minor ways, including the bevel and the size, and the company also provides kitchen and bathroom remolding. They also sell kitchen and vanity sinks in several different configurations, as well as range hoods, which include electric controls, filters, glass appearances, and stainless steel finishes for an attractive look which is suitable for either commercial or residential kitchens.

Visit the website for Cabinets and Granite Direct to learn more about the services available from this company, view their portfolio of cabinets and countertops, browse their countertop options, and contact the company for a free design consultation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cabinets and Granite Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cabinets and Granite Direct include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cabinets and Granite Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 22, 2012 Business started: 02/01/2004 Business started locally: 02/01/2004 Business incorporated 01/27/2011 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ivan Chen, Manager Eddie Ni, CEO
Contact Information
Principal: Mr. Ivan Chen, Manager
Number of Employees


Business Category

Cabinets Marble & Granite Installation, Stonework Fabrication Granite Cabinet Manufacturer Wood Kitchen Cabinet and Countertop Manufacturing (NAICS: 337110)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.