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BBB Business Review

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BBB Accredited Business since

DirectBuy of Northern Illinois

Phone: (224) 538-3200 Fax: (224) 538-3201 739 W. Il Route 22, Lake Zurich, IL 60047 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DirectBuy of Northern Illinois meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for DirectBuy of Northern Illinois include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on DirectBuy of Northern Illinois
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 24, 2009 Business started: 01/01/1998 in IL Business started locally: 01/01/1998 Business incorporated 12/09/1998 in IL
Type of Entity


Business Management
Mr. Dave Kushner, Owner Ms. Kristian Anderson, Customer Service Manager Ms. Michele Kushner, Owner
Contact Information
Principal: Mr. Dave Kushner, Owner
Business Category

Buying Clubs & Group Purchasing Service Internet Shopping Home Electronics Appliances - Major - Wholesale & Manufacturers Appliances - Small - Wholesale & Manufacturers Chairs - Wholesale & Manufacturers Electronic Equipment & Supplies - Wholesale & Manufacturers Pearls Tile - Ceramic - Manufacturers & Distributors Garage Doors & Openers Kitchen Remodeling Outdoor Kitchens Gazebos Home Improvements Bathroom Remodeling Sports & Recreation Appliances - Small - Dealers Bathroom Accessories Beds - Retail Binoculars Bridal Registries Cabinets Cabinet Organizers Carpet & Rug Dealers - New Childrens & Infants Wear - Retail Diamonds Doors Fans - Household Floor Materials - Retail Floors - Hardwood Furniture - Childrens Furniture - Outdoor Furniture - Retail Lawn & Garden Equipment & Supplies Home Accessories Gold, Silver & Platinum Dealers Home Centers Home Theater House Furnishings & Services Jewelers - Retail Kitchen Cabinets & Equipment - Household Lamps & Lamp Shades - Retail Lighting Fixtures - Retail Futon Sales Mirrors Optical Goods - Retail Sportswear - Retail Watch Bands Watches - Dealers Wedding Supplies & Services Windows All Other Personal Services (NAICS: 812990)

Alternate Business Names
Kushner Family, Inc.
Additional Information

Between Trader Joe's and Petco

Products & Services

This company offers Private buyers club, for home improvement products and home furnishings.

Customer Review Rating plus BBB Rating Summary

DirectBuy of Northern Illinois has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.