Business ProfileforAdrenaline, Inc.

my niece and I bought a helicopter tour for my sister with Adrenaline. There were supposed to do the tour in April 2020, but with covid of course everything got cancelled. They told ** they would refund **, but it kind of dragged on just saying they were working remotely and they were not able to do a refund from home. They say they could transfer it to a gift card and it will be valid for 5 years. So we finally accepted because the refund was just not coming. My sister finally came this year to ******* ( they coming from ******) so we booked a helicopter tour, to travel to ******* from **********, the tour was canceled because of the weather condition, so we extended our stay for one more day, on the second day it got canceled again. So I called and say we would like a refund and they told ** sure, we have to confirm the cancellation with the provider and we will refund. after 10 days I follow up via chat and the person confirms the refund was issued and it will take 3-7 days. After 7 days we still didn't get any refund so I follow up by chat and obviously nothing had been done.SO I called customer services, and the person said they can't refund the tour, they just put back the money on the gift card. They can not refund ** because it would be money laundering. I really do not see how that could be money laundering. Adrenaline couldn't refund ** in the first then twice the tour was canceled, obviously, my sister is not going to come back any time soon. The bottom line is we bought a tour and you says you would refund ** on multiple occasions and you didn't. it is just a big scam.What we want is a refund of the tour we bought in 2019 we should have received a full refund in the first place.all email communication are attached.