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BBB Accredited Business since

Alarm Detection Systems, Inc.

Additional Locations

Phone: (630) 844-6300 View Additional Phone Numbers 1111 Church Road, Aurora, IL 60505

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Alarm Detection Systems, Inc, is an alarm systems company which sells alarm systems for commercial and residential customers. Located in Aurora, IL, this company serves northern Illinois and surrounding states, including the cities of Joliet, Naperville, Bolingbrook, Chicago, Rockford, Lake Forest, Schaumburg, Evanston, Rolling Meadows, Arlington Heights, Wheeling, Buffalo Grove, Winnetka, Plainfield, Great Lakes, and Des Plaines. The company has been in business since 1968 and is one of the top ranked alarm system companies in the United States, being Five-Diamond Certified by the Central Station Alarm Association and listed by UL, a global independent safety science company.

This company builds, sells, services, monitors, and maintains security systems for residences and businesses across northern Illinois. Businesses can choose to have their security system custom-designed for their business, taking into account the unique patterns of their workflow, the schematics of their building, and the vulnerabilities or particular needs of their company. Specific systems include security, monitoring, fire safety, managed access, video surveillance, video verification, and radio. Businesses can choose to have certain aspects of these systems set up in particular places or run all of these programs simultaneously depending on their needs. Residential systems include security, monitoring, flood detection, home automation, fire safety, medical alerts, and locksmiths.

Services and products include advanced keypads, cameras, and sensors, 24 hour monitoring from the company's location in Aurora, smartphone or tablet notification and controls, weekend and holiday service, same-day repair on equipment, and annual testing of all equipment.

Visit the website for Alarm Detection Systems, Inc, to learn more about the services available from this company, read news from the company, and contact the company to discuss setting up a commercial or residential security system.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alarm Detection Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Alarm Detection Systems, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alarm Detection Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 26, 1999 Business started: 12/01/1968 Business started locally: 12/01/1968
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. John Schwartz, Director of Marketing Mr. Robert Lubic, VP of Administration
Contact Information
Customer Contact: Mr. Robert Lubic, VP of Administration
Principal: Mr. John Schwartz, Director of Marketing
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Locks & Locksmiths Security Control Equipment & System Monitors Security Cameras Fire & Smoke Alarm Systems Smoke Detectors & Alarms Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)

Alternate Business Names
Alarm Detection Industries Inc Fox Security Services, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.