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BBB Accredited Business since


Phone: (847) 294-0250 Fax: (847) 294-0256 1801 Howard St  Ste. F, Elk Grove Village, IL 60007

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ADT meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for ADT. BBB of Southeast Florida & the Caribbean has the full report as that BBB handles all complaints for ADT.

Additional Information

BBB file opened: March 16, 1994 Business started: 09/01/1856 in FL Business started locally: 09/01/1856 Business incorporated 04/02/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Rizzo, General Mgr.
Contact Information
Principal: Mr. Brian Rizzo, General Mgr.
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)

Alternate Business Names
ADT LLC ADT Security Services Broadview Security, Inc.-Des Plaines
Additional Information

Effective January 1, 2008, the BBB of Chicago and Northern Illinois is no longer accepting and processing complaints against Brink's Home Security, Inc. Any complaints submitted to the BBB of Chicago between September 14, 2004 and December 31, 2007 were and/or will be processed and closed by the Chicago Bureau.

As of January all complaints should be directed to the BBB serving Dallas, Texas for handling and processing. You may contact the BBB of Dallas in any of the following ways:

by internet:

by mail:
BBB of Metropolitan Dallas, Inc.
1601 Elm Street, Suite 3838
Dallas, Texas 75201

by phone:
(214) 220-2000


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.