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BBB Accredited Business since

Paul Design Builders, Inc

Phone: (630) 362-8639 13005 Parker Road, Lemont, IL 60439 http://www.homeandroomadditions.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We specialize in custom built new homes, custom designed room additions, custom remodeling, kitchens, bathrooms, basements and all interior and exterior home rehabbing and renovations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paul Design Builders, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Paul Design Builders, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Paul Design Builders, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 07/01/1988 in IL Business started locally: 07/01/1988 Business incorporated 10/20/1998 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
http://www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Corporation

Business Management
Mr. Paul A. Paul, President Mr. James Paul, Marketing Manager
Contact Information
Customer Contact: Mr. James Paul, Marketing Manager
Principal: Mr. Paul A. Paul, President
Business Category

Building Contractors Contractor - Remodel & Repair Construction & Remodeling Services Bathroom Remodeling Remodeling Services Home Inspection Service Real Estate Kitchen Remodeling Residential Remodelers (NAICS: 236118)

Products & Services

Paul Design Builders, Inc sells the following brand(s): Step Protect PLUS

Paul Design Builders, Inc offers the following product(s): Temporary Stair Protection and Floor Pads

Service Area
South Suburban Chicago
Products & Services

We specialize in custom built new homes, custom designed room additions, custom remodeling, kitchens, bathrooms, basements and all interior, exterior home rehabbing and renovations and design and architectural services.


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Paul Design Builders was contracted for a remodeling project at my home, which included a new roof. After the roof was completed, plumbers cut two holes in the roof for vents. Water came in through those holes and I requested that they be properly sealed with flashing. Paul Design Builders said they properly sealed these holes, but a few months later, the roof started leaking. I called another roofer, who informed me that the roof was not sealed at all. I have water damage in my home and need to spend $750 to repair the roof.

Desired Settlement: I would like Paul Design Builders to refund $750 of the money I paid to them, so I can pay for the repair.

Business Response:

I was never informed of any problems. Mr. ****** did not contact me about this. If he did it would of been resolved. 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Paul Design Builders, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)