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A Natural Choice Shamrock Landscaping & Installation

Phone: (630) 377-9594Fax: (630) 377-8487

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
12/02/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
***** from Shamrock Landscaping quoted us this spring 2014 for a complete removal of our old patio and installation of a new patio. We specifically asked if they would even remove our old base from the old brick patio and replace it. He said absolutely because they want to be sure it is done properly and for warranty purposes on the work of the new patio. They ended up using the old base from our old brick patio and didn't offer any credit for the related labor and materials that would have been needed had they done as they said was in our quote. They went ahead and charged our balance due without our approval and ignored our requests to meet and discuss. We made several attempts and he either canceled or left a message saying they did the work and deserve to be paid. We also wanted a 7 by 7 wall and in the quote he wrote 14 feet. The wall was not square so we asked them to make it 7 by 7 and not 7 by 6. He added a foot to the final bill. It is poor customer service that he ignored us after he had our money and we will not be doing business with them for the rest of the projects we have. The actual patio is fine, but we made several attempts to come to an agreement on the final price given the fact that they did not do as was told that was included in our quote. We were ignored. I figure others should know our experience before they decide on who they want to do business with. There was not even a good faith attempt to say hey, I screwed up and here's even a $100 credit for your inconvenience. We were just ignored.

Desired Settlement
I don't know what would correct this dispute at this point. I mainly want other consumers aware that this is how they handle disputes.

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Brick Pavers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.