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          Find a Location

          Medela has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Medela

              1101 Corporate Dr McHenry, IL 60050-7006

              BBB Accredited Business

            Business ProfileforMedela

            Breastfeeding
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/8/2023

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Medela provides breast milk feeding and baby products and professional healthcare solutions. Products include breast pumps, maternity and nursing wear, bottles, special needs feeders, breast care solutions, baby care products and more. Products for medical professionals include  Maternity Care,  NICU, Surgical and Wound Care.

            Business Details

            BBB File Opened:
            4/11/1995
            Years in Business:
            7
            Business Started:
            2/14/2017
            Business Incorporated:
            2/14/2017
            Accredited Since:
            12/8/2023
            Type of Entity:
            Corporation
            Alternate Business Name
            • Medela LLC.
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 PM
            T:
            7:30 AM - 5:00 PM
            W:
            7:30 AM - 5:00 PM
            Th:
            7:30 AM - 5:00 PM
            F:
            7:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Contact Information

            Customer Contact

            • Ms. Tiffany Hubka, Senior Manager

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I was out of town and needed a sanitizing solution for my pump parts. I opted for the Medela sanitizing bags. Before using the sanitizing bag, I checked the instructions to see what I could use the bags for. It says it can be used for pump parts. There is nothing specifying that it is for Medela parts only. I attempted to sanitize the pump parts for my MomCozy M5 pump which I have sanitized before using the Baby Brezza sanitizer as well as the ******** ***** microwave sanitizer. After following the directions listed on the packaging, I removed the parts to find that the flanges had been warped. I was stuck without a pump, became engorged and was leaking all day. I contacted Medela customer service where they acknowledged that the packaging didnt specify that the sanitizing bags should only be used with Medela parts but said that they are only tested on Medela parts. The packaging should specify that. Leaving that out is deceptive and done intentionally to sell more sanitizing bags. I had to purchase replacement flanges to replace the warped ones. **************** offered to send me more sanitizing bags which are of no use to me considering I dont only use Medela products. I asked for the issue to be escalated to a supervisor. I was told that it would be and that a supervisor would reach out within a few days. It has been more than a few days, and I havent heard back. I attempted to find a customer service email address but was unsuccessful.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Adriana M

            1 star

            09/23/2021

            Very bad experience with the company they didnt help me with the problems I was having they just put me to a side they didnt want to help fix my situation I order two pumps one was already opened so o didnt use it and they didnt want to help me with that and the other pump doesnt work properly at all and then the workers didnt pay attention to what i was trying to tell them

            Medela Response

            10/11/2021

            We are following up with this customer to correct the situation.

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