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Eddie Z's Blinds & Drapery-Orland Pk

Phone: (708) 403-9600Fax: (708) 403-965615623 S La Grange Rd, Orland ParkIL 60462-4406 Send email to Eddie Z's Blinds & Drapery-Orland Pk

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BBB Accreditation

A BBB Accredited Business since 05/01/2007

BBB has determined that Eddie Z's Blinds & Drapery-Orland Pk meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Eddie Z's Blinds & Drapery-Orland Pk's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
12/19/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: 0n 12/11/2013 MS ******* of EddieZ blinds came to our home . We signed a contract for installation of Hunter douglas blinds for our home for total amount of $ 21,694.00. We gave her a check for $10,847.00 as 50% deposit after signing the contract as an acceptance of said contract. Balance of $10,847.00 will be paid on day of installation which will be confirmed by installer later.Today on 12/16/2013 we got a call from Ms ******* asking for $2200.00 more , saying she made a mistake in pricing. After talking for few minutes Ms ******* said she understands our position on the issue and company will absorb the difference because it was her mistake.
About an hour later Mr *** , Vice President of company called and said company can't absorb the cost and if we are not willing to pay the difference company will cancel our order. Our problem is if EddiZ cancels our order we will loose all the savings from Hunter Douglas"s promotions which are ending and we will have to pay much higher price else where.
We want the company to honor their side of contract as we have signed in good faith and given 50% deposit to show our good faith.

Final Consumer Response
From: ***** ****** <*******>
Date: Wed, Dec 18, 2013 at 4:24 PM
Subject: Re: BBB Complaint Case# 94480838 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
To: "Better Business Bureau (Do Not Reply To This Email Address)" <***********>

Thanks for your quick response and advice.
I wanted to lewt you know matter has been resolved successfully with EWddie Z .
Mr *** VP of EddiZ called us personally and told us they will honor the contract.
Thanks agfain for your help

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

04/03/2012Problems with Product / Service

Industry Comparison| Chart

Blinds, Interior Finishing, Window Shades, Vertical Blinds, Venetian Blinds - Dealers, Shutters, Pillows, House Furnishings & Services, Home Accessories, Drapery Installation Service, Draperies & Curtains - Retail & Custom, Cushions, Closet Systems & Accessories, Retail Stores

Additional Information

BBB file opened: 05/24/2007Business started: 08/01/1991
Type of Entity


Incorporated: February 1992, IL

Contact Information
Principal: Mr. Mark Lokanc (President)
Related Businesses
Eddie Z's Blinds & Drapery-Hodgkins - 1 Raquel Way, Hodgkins, IL
Eddie Z's Blinds & Drapery-Deer Park - 20710 N Rand Rd Ste B, Deer Park, IL
Eddie Z's Blinds & Drapery-Dwnr Grv - 1532 Butterfield Rd., Downers Grove, IL
Eddie Z's Blinds & Drapery-Chicago - 818 W North Ave, Chicago, IL
Eddie Z's Blinds & Drapery - Rockford - 6348 E Riverside Blvd, Loves Park, IL
Business Category

Blinds, Interior Finishing, Window Shades, Vertical Blinds, Venetian Blinds - Dealers, Shutters, Pillows, House Furnishings & Services, Home Accessories, Drapery Installation Service, Draperies & Curtains - Retail & Custom, Cushions, Closet Systems & Accessories, Retail Stores

Alternate Business Names
EZ Blind & Drapery, Inc.
Industry Tips
Winterizing Your Home

Map & Directions

Map & Directions

Address for Eddie Z's Blinds & Drapery-Orland Pk

15623 S La Grange Rd

Orland Park, IL 60462-4406

To | From


1 Locations

  • 15623 S La Grange Rd 

    Orland Park, IL 60462-4406(708) 403-9600

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Eddie Z's Blinds & Drapery-Orland Pk is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Blinds

Winterizing Your Home

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