BBB Business Review

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This business is not BBB accredited.

Optimum Outcomes, Inc.

Phone: (630) 981-8300 2651 Warrenville Rd  Suite 500, Downers Grove, IL 60515 View Additional Email Addresses View Additional Web Addresses

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Optimum Outcomes Inc. is a billing management firm that specializes in medical billing processing for hospitals. This company operates in Downers Grove, IL, and serves Illinois, Chicago, and the surrounding suburbs including Evanston, Skokie, Des Plaines, Park Ridge, Rosemont, Elk Grove Village, Elmhurst, Cicero, Berwyn, Oak Park, Franklin Park, Niles, Lincolnwood, Westchester, La Grange, Bedford Park, Burbank, Oak Lawn, Alsip, Blue Island, Harvey, Orland Park, Lombard, Naperville, Northbrook, and Arlington Heights. This business offers a variety of billing solutions including billing consulting, custom billing systems, client account analysis, data mining, and offer a proprietary cyclogic platform service to process billing accounts.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Optimum Outcomes, Inc. include:

  • 178 complaint(s) filed against business

Customer Complaints Summary Read complaint details

178 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 133
Billing/Collection Issues 28
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 178

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Optimum Outcomes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 22, 2007 Business started: 09/01/2002 Business started locally: 09/01/2002 Business incorporated 09/10/2002 in IL
Type of Entity


Business Management
Ms. Jordan Ticaric, Operations Adminstrator Connor Corbitt, Employee Roger Sanders, Department Manager Steve Warner, Vice President, Aged Rece
Contact Information
Principal: Ms. Jordan Ticaric, Operations Adminstrator
Business Category

Billing Service Medical Billing Services Payment Processing Service Bill Paying Service Office Administrative Services (NAICS: 561110)

Customer Review Rating plus BBB Rating Summary

Optimum Outcomes, Inc. has received 3.23 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.