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BBB Accredited Business since

Verlo Mattress Factory Store of Naperville

Phone: (630) 961-9191 Fax: (630) 961-0474 422 W 5th Ave, Naperville, IL 60563 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Verlo Mattress Factory Store of Naperville is a mattress and upholstery builder and retailer. They offer a full-line of innerspring, gel foam, and hybrid mattresses. They also offer custom mattresses for boats, RVs, antique beds and more. All mattresses sold come with a Lifetime Comfort Guarantee.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Verlo Mattress Factory Store of Naperville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Verlo Mattress Factory Store of Naperville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 23, 2014 Business started: 03/08/2007 Business started locally: 03/08/2007 Business incorporated 03/08/2007 in IL
Type of Entity


Business Management
Mr. Rod Smith, Owner Mrs. Kerin Smith, Owner
Contact Information
Customer Contact: Mrs. Kerin Smith, Owner
Principal: Mr. Rod Smith, Owner
Related Businesses
Verlo Mattress Factory Store of Skokie
Business Category

Mattress & Bedding Stores Boat Covers, Tops & Upholstery Mattresses Upholstery Fabrics - Retail Mattress Makers Supplies All Other Home Furnishings Stores (NAICS: 442299)

Service Area
Aurora, North Aurora, Batavia, Downers Grove, Oak Brook, Wheaton, Carol Stream, St Charles, Geneva, Elmhurst, Cicero, Schaumburg, Elgin, Romeoville, Plainfield, Joliet, Lockport, Orland Park, Oak Lawn, Oswego, Yorkville, Crest Hill, Shorewood, New Lenox, Elburn, Kaneville, Big Rock, Plano, Blue Island, and Hoffman Estates.
Alternate Business Names
Verlo Mattress Factory Store Verlo of Naperville

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.