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BBB Business Review

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BBB Accredited Business since

Serta, Inc.

Additional Locations

Phone: (888) 557-3782 Fax: (847) 747-0523 View Additional Phone Numbers 2600 Forbs Ave, Hoffman Estates, IL 60192 View Additional Email Addresses http://www.serta.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Serta, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Serta, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 159 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

159 complaints closed with BBB in last 3 years | 44 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 4
Delivery Issues 12
Guarantee/Warranty Issues 40
Problems with Product/Service 89
Total Closed Complaints 159

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Serta, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: July 18, 2000 Business started: 05/01/1989 Business started locally: 05/01/1989
Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Pam J Llanuza, Customer Service Manager Mr. Robert L. Sherman, President Ms. Pam Llanuza, Customer Service Manager
Contact Information
Customer Contact: Ms. Pam Llanuza, Customer Service Manager
Principal: Mrs. Pam J Llanuza, Customer Service Manager
Principal: Mr. Robert L. Sherman, President
Business Category

Bedding Mattresses Mattress & Bedding Stores All Other Home Furnishings Stores (NAICS: 442299)

Alternate Business Names
National Bedding Serta Serta International Serta Mattress Co. Serta National

Customer Review Rating plus BBB Rating Summary

Serta, Inc. has received 3.79 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.