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BBB Accredited Business since
Phone: (773) 256-9148 PO Box 436979, Chicago, IL 60643 View Additional Web Addresses
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PK Beauty Supply, also known as Web Plus Beauty, is a beauty supplies and equipment company which sells health and beauty products for women and men. This company serves a national audience as well as customers throughout the Chicagoland area, including those in Arlington Heights, Des Plaines, Brookfield, Schiller Park, Melrose Park, Berwyn, Cicero, Stickney, Crystal Lake, Deerfield, Highland Park, Buffalo Grove, Wheeling, Midlothian, Alsip, Robbins, Posen, Evanston, Skokie, Niles, Dekalb, Rockford, Schaumburg, Naperville, St Charles, Geneva, Batavia, West Chicago, Wheaton, Tinley Park, Oak Park, Villa Park, Lombard, and Carol Stream. Products available from this company include hair weaves and braids, hair care, skin care, cosmetics, styling tools, apparel, magazines, fragrances, and appliances.
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A BBB Accredited Business since
BBB has determined that PK Beauty Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for PK Beauty Supply include:
- 4 complaint(s) filed against business
Factors that raised the rating for PK Beauty Supply include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Michael Kim, Owner
Beauty Supplies & Equipment Hair Products and Equipment Hair Curlers Hair Dryers Hair Nets Hair Ornaments Hair Removing Equipment & Supplies Wigs & Hairpieces Cosmetics & Perfumes - Retail Mirrors Hair Styling and Services Hair Weaving Skin Care Internet Shopping Magazine Sales Cosmetic Sales Cosmetic Sales by Internet Service Establishment Equipment and Supplies Merchant Wholesalers (NAICS: 423850)
Alternate Business NamesiMegaSale WebPlusBeauty
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 436979
Chicago, IL 60643 (773) 256-9148
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On Aug 12, 2015 I ordered hair conditioner and received an email confirmation for the order. On Aug 26 I asked for an update on my order via email and was informed they were unable to get the product I ordered. I asked for a refund (and have sent numerous requests since then, the last request was Nov 23. ) I have received no response nor has my money been refunded. order ********* **** *****************
Desired Settlement: I would like a refund ASAP. I've had to close the original acct used to place the order so a check will need to be mailed. Same address.
We canceled your payment authorization on Aug 27.
If there is any problem on your account, you need to contact your credit card company or bank.
Read Complaint Details
Complaint: the order we made was for a specific item we got a replacement. After calling the the customer service line we where told we should get a return label that was never sent. We had to file a claim with ****** and still seller does not want to pay for shipping the item back claiming the correct item was sent (it was not).
Desired Settlement: we would like a full refund and a prepaid shipping back label.
The payment was fully refunded to the buyer's account by ****** on Nov 23.
We sincerely apologize for your inconvenience caused.
Problems with Product/Service
Read Complaint Details
Complaint: Was charged and promised a 3-5 business day delivery. on 6/20/15. Contacted seller on 6/30/15 about not getting items. Was sent an email stating my products would be delivered by **** in 2 days. Was given a tracking number that was pre-shipment only that never turned into any shipment. Emailed the seller on 7-2-15 asking for a refund. As of 7-7-15, received NO product NOR refund. Filed a claim thru ******.com where I paid thru. ****** contacted seller on 7-2-15 asking for their reply. As of 7-7-15, NOTHING. Escalated the claim thru Paypal asking them to decide on outcome. Filed a complaint thru the Pennsylvania Attorney General's office against the seller and now thru BBB for deceptive selling and fraud so no other personal gets money stolen from them.
Desired Settlement: I want my $36.45 back and them to be fined or punished.
Business Response: Initial Business Response /* (1000, 5, 2015/07/19) */ 1) The full refund was issued on July 7. 2) The buyer requested to cancel and money back the order on July 1 after receiving the confirmation email. The order was shipped on June 30 with the shipping confirmation email and the **** tracking number. This request is wrong and not fair. The package and the refund together cannot be accepted. We needed to stop the transit before issuing the refund. We got the package that was sent back on July 8. Actually the buyer should pay the original shipping cost, the return cost and the restocking fee. However we issued the full refund without charging the cost on July 8. 3) The buyer posted non-fact. We have never promised 3-5 business day delivery. It has been posted "Standard (US only, 3-7 business days)" on the shipping option and also "The delivery terms depends on destinations and no time guaranteed delivery." on the customer service page.
|6/15/2015||Problems with Product/Service|
Customer Reviews Summary