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Charles & Edward, Inc, is a bathtub refinishing company which performs full and partial remodelings of bathrooms. Located in Elmhurst, IL, this company serves the western suburbs of Chicago, including Bellwood, Oak Park, Northlake, Franklin Park, Bensenville, Addison, Lombard, Villa Park, Berkeley, Oakbrook Terrace, Wood Dale, and Itasca. The company has been in business for over 12 years and the owners of the company have over 22 years of experience. The company is partnered with Ferguson, The Tile Shop, Victoria Albert, and Creative Mirror & Shower.

This company offers bathtub and tile re-glazing, countertop refinishing, and paint spraying. For bathtub and tile re-glazing and countertop refinishing, the company offers a 10 year unconditional guarantee on the work and has determined that the tub will be usable again in 24 hours. The work takes two to six hours to complete and involves removing the porcelain finish and then applying four double coats of a super high solids material, which comes in a variety of natural-looking finishes. This material has been formulated for the purpose of re-glazing and refinishing countertops of bathtubs, and can be sprayed over porcelain, acrylic, fiberglass, and even cultured marble.

In addition to re-glazing and refinishing, Charles & Edward, Inc also paint sprays other projects, including cabinets, doors, furniture, aluminum siding, metal, plastic, art pieces, and racing helmets, in a variety of colors and finishes.

Visit the website for Charles & Edward, Inc, to learn more about the services they provide, view a gallery of their completed projects, and contact the company to discuss a refinishing or paint spraying project.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aarco Bath Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aarco Bath Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aarco Bath Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 21, 1992 Business started: 01/01/1963 Business started locally: 01/01/1963
Type of Entity

Sole Proprietorship

Business Management
Mr. Christopher C. Anderson, President/Owner
Contact Information
Principal: Mr. Christopher C. Anderson, President/Owner
Business Category

Bathtubs & Sinks - Repair & Refinish Bathtub Refinishing Porcelain Enamel Repair & Refinish Tile Restoration Bathroom Remodeling Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Aarco Baths Charles & Edward, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.