BBB Business Review

BBB Accredited Business since 03/01/2013

Final Touch Refinishing, Inc.

Phone: (708) 613-4247Fax: (312) 602-3724PO Box 4588, ChicagoIL 60680-4855

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BBB Accreditation

A BBB Accredited Business since 03/01/2013

BBB has determined that Final Touch Refinishing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Final Touch Refinishing, Inc.'s rating include:

  • Length of time business has been operating.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Final Touch Refinishing, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
04/13/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
This company prvides a 5 year warranty on their bathtub refinishing. We had the tub refinished approximately 3 years ago. The finish on the tub is now peeling and cracking. The company said this was from mis-use. The tub was not misused - it was used normally.

Desired Settlement
They need to come out and redo their faulty work. I would have purchased a new bathtub had I known they would not stand by their work.

Business Response
Contact Name and Title: **** ********* VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ****@finaltouchrefinishers.com
After a thorough review and discussion with Mr. *****, we've come to the agreement that there really isn't a warranty issue. I have agreed to give him a refinish at a reduced rate to make the tub good again.

06/15/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Job Order ******
Refinished on 11/16/2013 with a 5 Year Guarantee.
Since that time the refinishing has chipped and peeled and they had come out last time to fix it, but when this occurred again recently, I called them several times and even spoke with **** and was promised that someone would be coming out several times and no one showed up or called. I left several messages and never received a reply.

Desired Settlement
Refund the full cost of the job since you do not plan to come out to make the necessary repairs and honor your warranty.

Business Response
We repaired that unit for her on Saturday, April 11 2015. I am not sure what the issue is. But as far as I know it was taken care a long time ago.



Industry Comparison| Chart

Bathtub Refinishing, Tile Restoration, Tile & Grout Cleaning, Countertop - Fabrication, Countertops, Cabinet Refacing, Kitchen Cabinet Refacing, Cabinet Refinishers, Caulking Contractors

Additional Information

top
BBB file opened: 07/12/2011Business started: 03/16/2004
Type of Entity

Corporation

Incorporated: June 2011, IL

Contact Information
Principal: Mr. Kirk Williams (Vice President)Mr. Tom Prybylo (President)
Business Category

Bathtub Refinishing, Tile Restoration, Tile & Grout Cleaning, Countertop - Fabrication, Countertops, Cabinet Refacing, Kitchen Cabinet Refacing, Cabinet Refinishers, Caulking Contractors

Photos & Videos

Photographs

1 Photo

LocationsX

1 Locations

  • PO Box 4588 

    Chicago, IL 60680-4855(708) 613-4247
    Fax: (312) 602-3724

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Final Touch Refinishing, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Bathtub Refinishing

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.