This business is not BBB accredited.

The Kohler Store-Burr Ridge

Phone: (630) 655-8096 Fax: (630) 655-8097 775 Village Center Dr, Burr Ridge, IL 60527

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Kohler Store-Burr Ridge include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for The Kohler Store-Burr Ridge include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Kohler Store-Burr Ridge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 27, 2010 Business started: 11/15/2007 Business started locally: 11/15/2007
Business Management
Melissa Curtis, Manager Ms. Michelle Kowalski, Manager of Business Development Ms. Erin LaRose, Store Manger Ms. Patti Piasecki, Manager
Contact Information
Principal: Melissa Curtis, Manager
Business Category

Baths - Equipment & Supplies Cabinets Kitchen Accessories Lighting Fixtures - Retail Plumbing Fixtures, Parts, Supplies - Retail Porcelain Products Tile - Non-Ceramic - Contractors & Dealers Baths Interior Decorators & Designers Marble - Natural Stone - Natural Tile Sales Marble & Granite Installation, Stonework Fabrication Limestone Kitchen Remodeling Kitchen & Bath Design Home Improvements Mosaics Tile - Ceramic - Contractors & Dealers Bathroom Remodeling Bathroom Accessories Plumbing Fixture Fitting and Trim Manufacturing (NAICS: 332913)

Additional Locations


    775 Village Center Dr

    Burr Ridge, IL 60527 (630) 655-8096


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/29/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On July 8, I returned 3 towel bars and a toilet paper holder to the store. I received a verification that they received the merchandise and would send it back on my behalf. The paper also stated that I would receive my refund in 21 days. I July 31, I called the sales women, ********, and told her that no refund was received. She stated that she would email her manager and someone would get back with me. I received a phone call from a Mr. ********* that I would receive my refund from Kohler on August 4. As of Today I have received nothing. When I called Mr. ********* back he told me that was no longer in that capacity but would check. I have not heard back from him.

Desired Settlement: I expect the refund to which I am entitled in a timely manner. I have documentation showing that I returned the merchandise.