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Consumer Complaints

BBB Accredited Business since 03/03/1997

Bernardo Kitchen & Bath, Ltd.

Phone: (888) 217-7100Fax: (708) 448-1517

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
04/03/2015Problems with Product / Service | Read Complaint Details
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Complaint
kitchen remodel in 2013 costing 35,737.45
in spring of 2014 we noted a few doors had areas of heavy stain(finish) that was cracked and chipping off and on others the wood is split/cracked and chipping off. In the fall of 2014 an employee ******** ****** came out and agreed there was a problem, said they would take the doors in question and have them refinished. As of yet they have not taken and refinished the doors. We have been told someone will be out and then they never come or call. we have spoken to them several time to get the work done.

Desired Settlement
just would like my kitchen doors repaired

Business Response
We at Bernardo Kitchen and Bath explained to the *******'s that we will not remove the doors to be repaired until the Finishing Plant will accept them and work on them immediately. The Finishers were working on a large project and didn't want to take on a project that would sit around for months. We were all thinking about the best interests of the *********

We have made several attempts to pick up the doors, but kept missing each other along with some miscommunications that have been well documented (not from our side). Mrs. ******* completely agreed. We have never ever said we weren't going to take care of the problem. Furtheremore, it's really nothing we have caused or a deficiency in our Product but, we didn't point fingers as to whether or not the ******** caused the tiny little chips on the Doors in question, we simply told them we would take care of it. It's a shame Mrs. ******* has grown impatient.
We have gone to their home when we had someone in the area to stop in and pick the doors up on more than one occasion and no response to calls, messages left, and text messages.
In fact, on the most recent visit, the garage door was completely open, cars in the driveway, and no answer the calls and messages left. We only recieved a text message response one day later on Sunday to only call their house number to arrange a pickup. They know our numbers and are not getting any calls back since their claim with the BBB.
We are willing to stand up to our promise to pick up their doors and repair them but we need cooperation for the ********* We have documentation to support our response if needed. Thank you.

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10/01/2012Problems with Product / Service

Industry Comparison| Chart

Bathroom Remodeling, Baths, Shower Doors & Enclosures, Kitchen Cabinets & Equipment - Household, Cabinet Refacing, Cabinets, Bath Liners, Remodeling Services, Basement - Remodeling, Construction & Remodeling Services, Home Improvements - Additions, Basement - Finishing, Basement - Contractors, Kitchen & Bath Design, Kitchen Remodeling

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.