Business ProfileforLacava, LLC

In June of 2021 I bought a 40-inch luxury, all-white, ceramic-looking wall-mount vanity from a La Cava retailer. The sink arrived fine and I had it professionally installed. This style of sink does not have any kind of drain plumbing, which needed to be purchased separately as well as all of the plumbing hardware and faucets. Within about a month of having the sink installed as I remodeled my bathroom, ***** discoloration started to appear under the surface of the sink, seemingly under the gloss finish and impossible to reach or clean. I contacted the retailer and they began contact with La Cava but eventually followed up with me that the responses from La Cava were very slow. At first our hope was that it was a known issue they maybe knew how to fix. Unfortunately, the only thing that will cover had responded really was asking if I had put something hot against the surface. Single guy, here - no curling irons or the like. The sales person at the retailer eventually asked me to connect with her contact at the La Cava directly, *******************, in hopes that they would move a little faster in seeking a resolution. Weeks would go by with no response. It has now been 4 months of frustratingly-slow email responses that I am convinced are trying to emcourage me to give up and just buy a different vanity from another brand. Only because of my weekly pestering and eventually beginning to carbon copy other La Cava support emails in my correspondence did they start to take my case with any seriousness. This was an expensive sink setup and my white sink has ***** discoloration! Suddenly and without warning, La Cavas solution was then to send a new sink, charging shipping and not factoring for the expense of me having to once again have a plumber mount the sink and install the drain hardware, connect it to plumbing and dispose of the fault sink, which is huge. Its now been another week that ****** hasnt responded to my emails, so Im resorting to BBB and online platforms.