BBB Business Review

BBB Accredited Business since 03/01/2010

Matrix Basement Systems

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Phone: (847) 929-4602Fax: (847) 290-8007View Additional Phone Numbers1435 East Algonquin Road, Arlington HeightsIL 60005-4715 Send email to Matrix Basement Systems

View BBB Rating for Matrix Basement Finishing System's headquarters.

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Matrix Basement Systems is a basement contractor that provides basement design and finishing for new construction and remodeling products. This company is located in Arlington Heights, IL, and provides service to the entire Chicagoland Area and northern suburbs including Waukegan, Crystal Lake, Lake Forest, McHenry, Lake Zurich, Hoffman Estates, Schaumburg, Elgin, Aurora, Naperville, Skokie, Oak Lawn, Joliet, Orland Park, and Tinley Park. They also have a branch in Livonia, MI, and serve southern Michigan, the Detroit Metro, Ann Arbor, Kalamazoo, Lansing, and Grand Rapids. Matrix Basement Systems offers basement living-space design and finishing with services including basement decoration, plumbing renovation, electrical fixtures, painting, carpentry, basement bar design, flooring including hardwood and carpet, and they provide their own wall paneling system which they manufacture themselves. Their basement wall panels are non-toxic, water and mold resistant, paintable, and this company provides these panels throughout the Midwest.

BBB Accreditation

A BBB Accredited Business since 03/01/2010

BBB has determined that Matrix Basement Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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BBB Complaint Information

Find aggregate BBB complaint information for Matrix Basement Finishing System. BBB located in Southfield, MI has the full report as that BBB handles all complaints for Matrix Basement Finishing System.

Customer Reviews Summary Read customer reviews

24 Customer Reviews Customer Reviews on Matrix Basement Systems

Customer Experience Total Customer Reviews
Positive Experience 21
Neutral Experience 3
Negative Experience 0
Total Customer Reviews 24 Customer Reviews

Additional Information

BBB file opened: 12/22/2009Business started: 08/01/2008
Contact Information
Principal: Ms Anne La Francis (Marketing Manager)Mr. Brian Barrick (President)
Business Category

Basement - Contractors, Remodeling Services, Bathroom Remodeling, Basement - Remodeling, Construction & Remodeling Services, Basement Waterproofing, Waterproofing Contractors, Basement - Finishing

Industry Tips
Home Remodeling Contractors

Customer Review Rating plus BBB Rating Summary

Matrix Basement Systems has received 4.75 out of 5 stars based on 24 Customer Reviews.

BBB Customer Review Rating plus BBB Rating Overview

Photos & Videos


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10 Photos

Map & Directions

Map & Directions

Address for Matrix Basement Systems

1435 East Algonquin Road

Arlington Heights, IL 60005-4715

To | From


2 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Matrix Basement Systems is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (847) 290-8000

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Basement - Contractors

Home Remodeling Contractors

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.