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BBB Accredited Business since

Matrix Basement Systems

Phone: (847) 929-4602 Fax: (847) 290-8007 View Additional Phone Numbers 1435 East Algonquin Road, Arlington Heights, IL 60005

Click for BBB Rating on Matrix Basement Systems

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Matrix Basement Systems is a basement contractor that provides basement design and finishing for new construction and remodeling products. This company is located in Arlington Heights, IL, and provides service to the entire Chicagoland Area and northern suburbs including Waukegan, Crystal Lake, Lake Forest, McHenry, Lake Zurich, Hoffman Estates, Schaumburg, Elgin, Aurora, Naperville, Skokie, Oak Lawn, Joliet, Orland Park, and Tinley Park. They also have a branch in Livonia, MI, and serve southern Michigan, the Detroit Metro, Ann Arbor, Kalamazoo, Lansing, and Grand Rapids. Matrix Basement Systems offers basement living-space design and finishing with services including basement decoration, plumbing renovation, electrical fixtures, painting, carpentry, basement bar design, flooring including hardwood and carpet, and they provide their own wall paneling system which they manufacture themselves. Their basement wall panels are non-toxic, water and mold resistant, paintable, and this company provides these panels throughout the Midwest.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matrix Basement Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Matrix Basement Systems. BBB of Detroit & Eastern Michigan has the full report as that BBB handles all complaints for Matrix Basement Systems.

Additional Information

BBB file opened: December 22, 2009 Business started: 08/01/2008 Business started locally: 08/01/2008
Business Management
Ms. Anne La Francis, Marketing Manager Mr. Brian Barrick, President
Contact Information
Principal: Ms. Anne La Francis, Marketing Manager
Business Category

Basement - Contractors Basement - Finishing Waterproofing Contractors Waterproofing Contractors Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Basement Waterproofing Poured Concrete Foundation and Structure Contractors (NAICS: 238110)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.