BBB Accredited Business since
Phone: (847) 395-6556 Fax: (847) 395-9121 150 Ram Rd, Antioch, IL 60002
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A BBB Accredited Business since
BBB has determined that Modern Home Products Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Modern Home Products Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Thomas Koziol, President
Barbecue Barbecue Equipment & Supplies Cooking Utensils Gas Burners Lighting Fixtures - Retail Landscape Lighting Gas Lights Manufacturers & Producers Full-Service Restaurants (NAICS: 722511)
150 Ram Rd
Antioch, IL 60002 (847) 395-6556 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The leg on my MHP grill rusted and separated from the grill this Spring. I called ***** Mechanical, an MHP authorized repair service and scheduled a time for them to replace the BBQ stand. On June 13th, **** ****** from ***** Mechanical came to my house, disassembled the grill and let me know that the grill cast was rusted and would not hold new legs. He recommended that I submit a warranty claim since this fell under MHPs lifetime warranty. I then submitted a warranty claim through MHPs website on June 17th. "*****" immediately responded and asked for pictures of the Grill cast, which I sent on the same day (June 17) to ***************@MHPGrills.com. I have not heard anything back from MHP since that initial email exchange. I sent follow up requests for an update on June 18, June 20, and June 30, but MHP will not respond. I have now had a rusted out grill sitting with no stand on my lawn for four weeks and I've missed the majority of the summer grilling season. I couldn't be more dissapointed with the customer service from this company, and want them to honor their warranty commitment. On June 13th I had an authorized
Desired Settlement: I want the company to replace the cast immediately. There is no question that it's under warranty and should not have rusted the way it did.
Business Response: Initial Business Response /* (1000, 8, 2014/07/28) */ Contact Name and Title: ************************* Contact Phone: ************ Contact Email: ****************** A new bottom casting was shipped out to this customer on 7/16/2014 for his WNK grill. Customer contacted ***** via email again on 7/15/2014 and was informed that she had some issues with her email service and his casting was taken care of the next day. We never received a phone call from **** regarding his problem. Looks like the only contact that was made was through email and because our system was experiencing problems we had no knowledge of his other attempts to contact us regarding his grill.