Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since


Phone: (312) 338-2236 Fax: (312) 338-8126 1 N Franklin St STE 2900, Chicago, IL 60606

Click for BBB Rating on PNC

BBB Business Reviews may not be reproduced for sales or promotional purposes.


PNC Bank is a financial institution which provides banking, lending, cash management, financial, and investment services to personal, commercial, corporate, and institutional clients. Located in Chicago, IL, this company serves the entirety of northern Illinois, with 160 branches spread across the region. The company has locations in 19 states and the District of Columbia, with over 2,700 branches and over 8,000 automatic teller machines to provide convenience for their customers. Members of the bank can also use mobile and online banking services to conduct business from their phones or computers. The company has been in business for over 150 years and has a focus on environmental responsibility, having built the world's tallest green skyscraper in Pittsburgh, PA, as well several corporate buildings that exceed LEED certification and produce more energy than they require to function.

This company provides financial services for both individuals and companies, including a full spectrum of banking and investment services. Their products and services including checking accounts, savings accounts, mortgages, loans and lines of credit, credit cards, retirement planning, investments, and wealth management. Special accounts are available for certain groups, such as students, members of the military, and individuals whose employers use PNC for their banking. PNC's website also has a variety of tools to assist their customers in planning for financial success, including retirement calculators and Achievement Sessions, which teach individuals about money management and investments.

Visit the website for PNC Bank to learn more about the services available, read about the company's commitment to environmental stewardship, and learn how to sign up for an account with the company.

Request a Quote

Request a Quote from PNC

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PNC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for PNC. BBB of Western Pennsylvania has the full report as that BBB handles all complaints for PNC.

Additional Information

BBB file opened: June 22, 2009 Business started: 01/19/1983 in PA Business started locally: 01/19/1983 Business incorporated 01/19/1983 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420

Type of Entity


Business Management
Mr. Craig Esko, Sr. Vice President, Client & Community Relations
Contact Information
Principal: Mr. Craig Esko, Sr. Vice President, Client & Community Relations
Business Category

Banks Banking Services Investment Banking Retirement Planning Service Investment Management Mortgage Bankers Savings Institutions (NAICS: 522120)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.