This business is not BBB accredited.

JP Morgan-Chase/Bank One

Additional Locations

Phone: (312) 661-5382 Fax: (312) 661-5382 View Additional Phone Numbers 120 S. LaSalle St. 4th Floor  IL1-0444, Chicago, IL 60603 View Additional Email Addresses http://www.chase.com View Additional Web Addresses


Click for BBB Rating on JP Morgan-Chase/Bank One

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for JP Morgan-Chase/Bank One. BBB of New York has the full report as that BBB handles all complaints for JP Morgan-Chase/Bank One.


Additional Information

BBB file opened: July 01, 1931 Business started: 01/01/1863 Business started locally: 01/01/1863
Business Management
Ms. Patricia Baker, FVP & Manager of Exec. Office Marie Badgely Mr. Stanley Calderon, President & CEO Ms. Paulette Dyon, Consumer Affairs, Supervisor Mr. Andrew Danos, Compliance Specialist Mr. James E. Denaut, President Ms. Traci Ellis, Vice President Mr. Jerry Goldstein, Regional Director Ms. Julie Harcum III. Ms. Francia Harrington, Senior Vice President Corporate Responsibility Ms. Gloria Marshall-Figuero, Service Analyst Marsha Martell, Work Flow Coordinator Ms. Martha Martinez Ms. Margaret O'hara, Asst V.P.-Foundations/Contribu Ms. Susan K. Puls, V.P. Teller Administration Ms. Marisa Ramos Mr. Charles W. Shoemaker, Sr VP Retail Distr & Oper Dept Harriet Thatch Betsy Tomczyk
Contact Information
Principal: Ms. Patricia Baker, FVP & Manager of Exec. Office
Business Category

Banks Credit Cards & Plans Credit Services Financial Services Credit Cards - Protection Service Savings Institutions (NAICS: 522120)

Alternate Business Names
Bank One Corp Bank One Credit Card Member Service Cardmember Service Bank 1 One Chase Auto Finance Chase Bank Chase Bank Card Services Chase Bank USA, N.A. - Credit Services Chase Bankcard Services Inc. Chase Credit Card Chase Fraud Detector Chase Identity Protection FCC National Bank First Card Visa First Chicago Bank First National Bank Of Chicago First USA Bank, N.A. First USA Business Card Services JP Morgan-Chase Mileage Plus First Card N B D First National
Additional Information

As of April 2006, the Better Business Bureau of Delaware has been handling and processing all of the complaints for JP Morgan-Chase/Bank One.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 N. Dearborn
    Rm 1503

    Chicago, IL 60670

  • THIS LOCATION IS NOT BBB ACCREDITED

    10 S. Dearborn
    Suite IL1-0883

    Chicago, IL 60603

  • THIS LOCATION IS NOT BBB ACCREDITED

    1100 E. Woodfield Rd.

    Schaumburg, IL 60173

  • THIS LOCATION IS NOT BBB ACCREDITED

    111 E. Busse Ave.
    Suite 2001

    Mount Prospect, IL 60056

  • THIS LOCATION IS NOT BBB ACCREDITED

    120 S. LaSalle St. 4th Floor
    IL1-0444

    Chicago, IL 60603 (847) 488-3741 (847) 488-8686 (888) 622-7547

  • THIS LOCATION IS NOT BBB ACCREDITED

    125 Armstrong Rd.

    Des Plaines, IL 60018

  • THIS LOCATION IS NOT BBB ACCREDITED

    14 S. La Grange Rd.

    La Grange, IL 60525

  • THIS LOCATION IS NOT BBB ACCREDITED

    163 N. York St

    Elmhurst, IL 60126

  • THIS LOCATION IS NOT BBB ACCREDITED

    18 E Wilson

    Batavia, IL 60510

  • THIS LOCATION IS NOT BBB ACCREDITED

    20 N Clark
    Suite IL1 0035

    Chicago, IL 60602

  • THIS LOCATION IS NOT BBB ACCREDITED

    208 S. LaSalle

    Chicago, IL 60604

  • THIS LOCATION IS NOT BBB ACCREDITED

    250 W Jefferson

    Joliet, IL 60435

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500 Highland Ave.

    Chicago, IL 60670

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500 Westfield Dr.
    #IL1-6215

    Elgin, IL 60124 (800) 436-7927 (847) 188-3003

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500 Westfield Dr.
    Mail Stop IL1-6215

    Elgin, IL 60124 (800) 436-7927 (847) 188-3003

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500 Westfield Drive
    IL1-6215

    Elgin, IL 60124

  • THIS LOCATION IS NOT BBB ACCREDITED

    2649 E. 79th St

    Chicago, IL 60649

  • THIS LOCATION IS NOT BBB ACCREDITED

    340 N. State St.

    Chicago, IL 60654

  • THIS LOCATION IS NOT BBB ACCREDITED

    4915 Independence Parkway

    Wilmington, DE 19803

  • THIS LOCATION IS NOT BBB ACCREDITED

    600 N Meacham Rd

    Schaumburg, IL 60173

  • THIS LOCATION IS NOT BBB ACCREDITED

    70 W Madison 12th Fl
    Mail Suite IL1-0443

    Chicago, IL 60670

  • THIS LOCATION IS NOT BBB ACCREDITED

    720 Plainfield Rd.

    Hinsdale, IL 60527

  • THIS LOCATION IS NOT BBB ACCREDITED

    800 Davis St.

    Evanston, IL 60202

  • THIS LOCATION IS NOT BBB ACCREDITED

    915 Summit Street

    Elgin, IL 60120

  • THIS LOCATION IS NOT BBB ACCREDITED

    9950 Mayland Drive

    Richmond, VA 23233

  • THIS LOCATION IS NOT BBB ACCREDITED

    Bank One Plaza, 32nd Floor

    Chicago, IL 60670

  • THIS LOCATION IS NOT BBB ACCREDITED

    East State At Mulford Road

    Rockford, IL 61110

  • THIS LOCATION IS NOT BBB ACCREDITED

    First National Bank
    1 First Natl Plz, #0339

    Chicago, IL 60670

  • THIS LOCATION IS NOT BBB ACCREDITED

    P O Box 2535

    Des Plaines, IL 60017

  • THIS LOCATION IS NOT BBB ACCREDITED

    P O Box 92014
    Payment Center

    Palatine, IL 60055

  • THIS LOCATION IS NOT BBB ACCREDITED

    P. O. Box 15153

    Elgin, IL 60121

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O Box 94014

    Palatine, IL 60094

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 15919

    Wilmington, DE 19850

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 2004

    Elgin, IL 60121

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 2006 k2

    Elgin, IL 60121

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 2011

    Elgin, IL 60121

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 29073

    Phoenix, AZ 85038

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. box 5930

    Carol Stream, IL 60197

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 94014

    Palatine, IL 60094

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O.Box 1762
    Suite 0217

    Chicago, IL 60690

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O.Box 5931

    Carol Stream, IL 60197

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 2035

    Elgin, IL 60121

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 2058

    Des Plaines, IL 60017

  • THIS LOCATION IS NOT BBB ACCREDITED

    Three First National Plaza
    Suite IL1 0035

    Chicago, IL 60602 (847) 488-3285

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on JP Morgan-Chase/Bank One
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)