BBB Business Review

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This business is not BBB accredited.

JP Morgan-Chase/Bank One

Additional Locations

Phone: (312) 661-5382 Fax: (312) 661-5382 View Additional Phone Numbers 120 S. LaSalle St. 4th Floor  IL1-0444, Chicago, IL 60603 View Additional Email Addresses View Additional Web Addresses

Click for BBB Rating on JP Morgan-Chase/Bank One

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for JP Morgan-Chase/Bank One. BBB of New York has the full report as that BBB handles all complaints for JP Morgan-Chase/Bank One.

Additional Information

BBB file opened: July 01, 1931 Business started: 01/01/1863 Business started locally: 01/01/1863
Business Management
Ms. Patricia Baker, FVP & Manager of Exec. Office Marie Badgely Mr. Stanley Calderon, President & CEO Ms. Paulette Dyon, Consumer Affairs, Supervisor Mr. Andrew Danos, Compliance Specialist Mr. James E. Denaut, President Ms. Traci Ellis, Vice President Mr. Jerry Goldstein, Regional Director Ms. Julie Harcum III. Ms. Francia Harrington, Senior Vice President Corporate Responsibility Ms. Gloria Marshall-Figuero, Service Analyst Marsha Martell, Work Flow Coordinator Ms. Martha Martinez Ms. Margaret O'hara, Asst V.P.-Foundations/Contribu Ms. Susan K. Puls, V.P. Teller Administration Ms. Marisa Ramos Mr. Charles W. Shoemaker, Sr VP Retail Distr & Oper Dept Harriet Thatch Betsy Tomczyk
Contact Information
Principal: Ms. Patricia Baker, FVP & Manager of Exec. Office
Business Category

Banks Credit Cards & Plans Credit Services Financial Services Credit Cards - Protection Service Savings Institutions (NAICS: 522120)

Alternate Business Names
Bank One Corp Bank One Credit Card Member Service Cardmember Service Bank 1 One Chase Auto Finance Chase Bank Chase Bank Card Services Chase Bank USA, N.A. - Credit Services Chase Bankcard Services Inc. Chase Credit Card Chase Fraud Detector Chase Identity Protection FCC National Bank First Card Visa First Chicago Bank First National Bank Of Chicago First USA Bank, N.A. First USA Business Card Services JP Morgan-Chase Mileage Plus First Card N B D First National
Additional Information

As of April 2006, the Better Business Bureau of Delaware has been handling and processing all of the complaints for JP Morgan-Chase/Bank One.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.