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BBB Business Review

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BBB Accredited Business since

Inland Bank & Trust

Additional Locations

Fax: (630) 908-6650 2805 Butterfield Rd. Suite 370, Oak Brook, IL 60523 http://www.inlandbank.com


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Description



Inland Bank & Trust is a bank which provides financial services, banking, mortgages, loans, and other services to individual, commercial, and institutional customers. Located in Oak Brook, IL, this company serves the following communities and their surrounding neighborhoods; Countryside, Elmhurst, Geneva, Glen Ellyn, Hawthorn Woods, Hillside, Lake Zurich, Lombard, Morton Grove and Villa Park. The company was founded in 1996 and is locally owned and operated.

This company offers both personal and commercial banking services, including checking accounts, savings accounts, Certificates of Deposit, debit and credit cards, mortgages, home equity lines of credit, personal loans, business loans, treasury management, SBA loans, real estate solutions, mobile banking, and online banking. The company also provides special accounts, known as Hometown Hero Checking, for current and retired members of the military, police officers, firefighters, and first responders. These accounts, meant to honor those who serve, provide special benefits, which include complimentary first orders of checks with an emblem of their line of service, free mobile banking and online bill pay, variety of overdraft protection benefits, invitations to educational seminars and customer appreciation events, and a free annual financial check-up with a branch manager. Other services provided by this bank include safety storage vaults and automatic teller machines.

Visit the website for Inland Bank & Trust to learn more about the services available, read about the company's history, and read about how to sign up for their services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Inland Bank & Trust meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Inland Bank & Trust include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Inland Bank & Trust
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 23, 2010 Business started: 01/01/1996 Business started locally: 01/01/1996
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420

Business Management
Ms. Cindy Kopczyk, Branch Manager
Contact Information
Customer Contact: Linda L. Boyer, SVP Senior Compliance and CRA Officer
Business Category

Banks Savings Institutions (NAICS: 522120)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Alternate Business Names
Inland Bank
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.