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BBB Business Review

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BBB Accredited Business since

Allied First Bank

Phone: (630) 554-8899 Fax: (630) 554-3311 View Additional Phone Numbers   View Additional Email Addresses http://www.alliedfirst.com View Additional Web Addresses



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Description



Allied First Bank is a bank which provides personal and commercial banking, including checking and savings accounts, loan services, and deposit products such as CDs and Money Market accounts. Located in Oswego, IL, this company serves the western suburbs of Chicago, including Boulder Hill, Yorkville, Montgomery, Aurora, Plano, Sandwich, Sugar Grove, Big Rock, North Aurora, Plainfield, Romeoville, Naperville, Batavia, Warrenville, Winfield, Bolingbrook, Fairmont, Crest Hill, Shorewood, Newark, Somonauk, Sheridan, Sandwich, Leland, Waterman, Hinckley, Elburn, Maple Park, Cortland, and Lockport. The company has been in business since 2001 and began as a credit union before becoming a bank. This bank is part of the Allpoint Network of ATMs and will provide ATM reimbursement for up to 8 transactions (up to $10 of ATM fees) for customers who cannot find an Allpoint ATM while performing transactions.

This bank provides checking and savings services for both consumers and companies, which includes the maintenance of checking and savings accounts. There are a variety of accounts available for different needs, including student accounts for high school and college students, which allow them to save and spend money with less fees and lower balance thresholds. Other services include providing Certificate of Deposits, Money Market accounts, IRAs, mortgages, and loans such as for cars, home equities, and recreational vehicles. The bank also provides a service known as the Christmas Club, where individuals can set up a special account allowing them to save for Christmas presents, travel, or other holiday expenditures, and they choose when and how much to save in order to meet their winter spending needs.

Visit the website for Allied First Bank to learn more about the company, view the different types of loans and other services available, and contact the company to set up an account.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allied First Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Allied First Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

199 Customer Reviews on Allied First Bank
Customer Experience Total Customer Reviews
Positive Experience 193
Neutral Experience 2
Negative Experience 4
Total Customer Reviews 199

Additional Information

BBB file opened: September 20, 2005 Business started: 11/02/2001 Business started locally: 11/02/2001
Business Management
Mr. Kenneth L. Bertrand, President Mr. Andy Hardin, Senior VP - Tech & Marketing Mr. Ken Holmstrom, Senior VP - Operations
Contact Information
Principal: Mr. Kenneth L. Bertrand, President
Customer Contact: Mr. Andy Hardin, Senior VP - Tech & Marketing
Business Category

Banks Loans Loans - Small Business Mortgage Lender Savings & Loan Associations Mortgage Bankers Business Services - General Savings Institutions (NAICS: 522120)

Alternate Business Names
Allied First Bancorp Inc

Customer Review Rating plus BBB Rating Summary

Allied First Bank has received 4.97 out of 5 stars based on 199 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.