Business ProfileforThe Autobarn Nissan of Evanston

On October 24, 2023, I purchased a vehicle from this dealer. The vehicle was a trade in that was traded in a month prior to me purchasing. While at the dealer that day, I was notified that the vehicle would need a couple repairs and the pieces had already been ordered and were in route. I was assured that the vehicle had been given an inspections and everything came back clear and the vehicle was good to be driven. I was given the option to leave the vehicle there that day or bring the vehicle back the next day when the parts got there for repair. I chose to just bring the car back the next day. The pieces didn't get there until 2 days later, which at that time I was called and told to bring the vehicle back for repairs and that the repairs would only take 3-4 hours. 3-4 hours turned into 5 days. I was given a loaner vehicle that day when they Realized that they ordered the wrong pieces. I was told the vehicle would be fixed the next day when the new pieces came and they ended up having the car for 5 days total. Then there was the problem with the paperwork. I asked for a work order showing what parts were repaired on the vehicle, just to ensure that everything they said was going to fixed was. I still haven't received 1. I was never given my truth and lending disclosure with my packet of paperwork. I asked for paperwork stating this and was told to just take **** word. *** got fired a week later.(found this out a little later) I also asked several times about receiving 2 key fobs for my vehicle due to the fact that I have 3 young children and the probability of 1 getting lost was very high. I was told they would call Jeep and look into it, but yet they still gave me paperwork saying they gave me 2 key fobs with the vehicle!! The vehicle has a lot of after market parts put on it by the previous owner. The vehicle had 26 tires with 24 rims. I found this out after getting a flat the 2nd day driving it. This place is sketchy and lies on paperwork. BE CAUTIOUS.