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BBB Accredited Business since

Conway Imports Auto Sales

Phone: (630) 830-3600 Fax: (630) 830-3696 615 E Lake St, Streamwood, IL 60107

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Conway Imports Consulting Inc is a Chicago used car dealership which sells foreign and domestic cars in addition to servicing vehicles. Located in Streamwood, IL, this company serves the northwest suburbs, including Elgin, Schaumburg, Hoffman Estates, Carpentersville, Roselle, and Bloomingdale. General manager Chris Bienko has been in the automotive industry for over ten years, while mechanic Lukasz Rak has been servicing cars for over 15 years.

Only one block away from the Metra, this company will pick up customers who arrive by train and transport them to the showroom. Conway Imports has an inventory ranging in prices, mileage, and year, including those from the most recent model year. The lowest priced vehicles are around $5,000, while the highest priced vehicles are around $45,000. The dealership sells cars from 1999 onward, and mileage on the vehicles ranges from 10,000 to 200,000. Automobile makers represented include Acura, Dodge, Honda, Mercedes-Benz, Toyota, and Volvo. Sedans, hatchbacks, SUVs, trucks, and vans are all available. Transmission options include automatic, manual, CVT, and automated-manual.

Financing is available for a variety of credit situations, including low or no credit. Their website includes a pre-approval form for financing options. In addition to selling cars, Conway Imports Consulting Inc services vehicles and sells automotive parts. Their service department is open during the workweek, but has no weekend availability.

Visit the website for Conway Imports Consulting Inc to meet the staff of the company, fill out a pre-approval form for financing, and view their inventory of used trucks, vans, SUVs, and cars.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Conway Imports Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

40 Customer Reviews on Conway Imports Auto Sales
Customer Experience Total Customer Reviews
Positive Experience 35
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 40

Additional Information

BBB file opened: April 29, 2013 Business started: 02/01/1984 Business started locally: 02/01/1984 Business incorporated 05/09/2011 in IL
Type of Entity


Business Management
Mr. Chris Bienko, General Manager Ms. Diana Bienko, Office Manager
Contact Information
Principal: Mr. Chris Bienko, General Manager
Business Category

Automobile Dealers - Imported Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Accessories Auto Diagnostic Service Auto Repair & Service Auto Repairing - Foreign Auto Services New Car Dealers (NAICS: 441110)

Alternate Business Names
Conway Imports Consulting Inc

Customer Review Rating plus BBB Rating Summary

Conway Imports Auto Sales has received 4.84 out of 5 stars based on 40 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.