BBB Accredited Business since
Phone: (844) 392-4797 Fax: (630) 636-7370 222 Merchandise Mart Plz STE 1212, Chicago, IL 60654
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ForeverCar is an auto warranty plan company which sells extended warranties for car owners in order to provide them with more coverage than the extender car warranties and vehicle coverage provided by car manufacturers. Located in Chicago, IL, this company serves a national audience, as well as the greater Chicagoland area, which includes cities such as Schaumburg, Crystal Lake, Arlington Heights, Mt Prospect, St Charles, Deerfield, Highland Park, Lake Forest, Lake Bluff, Winthrop Harbor, Zion, Prospect Heights, Rockford, Tinley Park, Oak Park, Oak Lawn, Oakbrook Terrace, La Grange Park, La Grange, Brookfield, Rolling Meadows, Naperville, Edison Park, Park Ridge, Bolingbrook, Romeoville, Blue Island, Justice, Midlothian, Alsip, Crest Hill, Country Club Hills, Homewood, Flossmoor, Fox River Grove, Round Lake Beach, and Gurnee. The company has been in business since 2011 and is backed by a Fortune 500 company with $27 billion in assets and a 120 history of paying claims.
This company provides extended warranties to car owners who would like to buy car warranties online in order to streamline the warranty paying process. This coverage is similar to bumper-to-bumper coverage and covers the cost of labor and electronics for repairs in order to ensure that all repairs are covered equally. The only factors that will increase the cost of coverage is the length of contract and current mileage on the car. Individuals can compare and contrast contract term and mileage option before buying coverage online. Coverage owners can take their car to any licensed mechanic for repairs, including car dealers and repair shops such as Firestone, AAMCO, and Pep Boys. The repair shop is then paid by a virtual credit card to lessen hassles and delays in payment.
Visit the website for ForeverCar to learn more about their services, read about the company's policies, and shop for extended car warranty coverage.
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A BBB Accredited Business since
BBB has determined that ForeverCar.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ForeverCar.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Hodes, CEO
Auto Warranty Service Auto Warranty Plans Advertising/Marketing Agencies Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)
Alternate Business NamesAutomakerWarranty.com LLC
222 Merchandise Mart Plz STE 1212
Chicago, IL 60654 (844) 392-4797 Directions
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Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/21/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Warranty purchase date **** 18, 2013. Gift card was promised to be received "30 days after purchase." It is now nearly 3 months after purchase. Owner refused to respond (**** ******
Desired Settlement: I would like my money refunded, as I do not believe this company will honor the warranty if they cannot honor a $100 gift card offer. I have presented no claims on the warranty. I want my money refunded now.
Business Response: Initial Business Response /* (1000, 5, 2013/10/18) */ Contact Email: ****@forevercar.com We completely understand your concern about not receiving your gift card in a timely manner. Although Mr. ***** is no longer employed at ForeverCar, we accept responsibility for this situation. It is our understanding that you have already received your gift card. We sincerely apologize and appreciate you bringing this matter to our attention. Final Consumer Response /* (3000, 7, 2013/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I accept their response in part, I await a refund, as my desire is cancel this warranty. In this response, he did not address this, although he has already agreed to provide a refund. Final Business Response /* (4000, 9, 2013/10/25) */ We're sorry but please understand that we cannot divulge any details about a customer's policy in a public venue (including information about cancellations and refunds).