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BBB Accredited Business since

The Oak Group

Additional Locations

Phone: (630) 833-9770 Fax: (630) 833-4484 PO Box 3338, Oak Brook, IL 60522 View Additional Email Addresses http://www.calloak.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Oak Group is an auto warranty processing company which provides auto products and services for financial institutions and dealers. This company serves the western suburbs of Chicago, including Downers Grove, Westmont, Hinsdale, Western Springs, La Grange, Brookfield, Hillside, Bellwood, Berkeley, Villa Park, Lombard, Glen Ellyn, Wheaton, Warrenville, Naperville, Woodridge, Riverside, North Riverside, Carol Stream, Glendale Heights, Elmhurst, Stone Park, Melrose Park, Maywood, Forest Park, Darien, Burr Ridge, Indian Head Park, Hines, and Broadview. Services available from this company include lifetime warranty programs and loyalty programs, GAP programs, theft deterrent programs, vehicle service contracts, vehicle appearance protection products, tire and wheel programs, credit life and disability products, customer loyalty and maintenance programs, ancillary programs, F & I training and development, and profit sharing and reinsurance solutions.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Oak Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Oak Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on The Oak Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 2004 Business started: 02/13/1975 Business started locally: 02/13/1975 Business incorporated 02/13/1975 in IL
Type of Entity

Corporation

Business Management
Mr. Marty Stockhausen, Director of Operations
Contact Information
Principal: Mr. Marty Stockhausen, Director of Operations
Business Category

Auto Warranty Processing Service Training Programs Insurance - Auto Insurance Claim Processing Services Insurance Consultants Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)

Alternate Business Names
Administrative Marketing Service Oak Services, Inc

Customer Review Rating plus BBB Rating Summary

The Oak Group has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 333 E Butterfield Rd STE 820

    Lombard, IL 60148

  • PO Box 3338

    Oak Brook, IL 60522

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/19/2016 Problems with Product/Service | Complaint Details Unavailable
4/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: the oak group has still not payoff our loan off yet the dealer whom we purchase the car from is brought out we been in conflict with them and can not resolve it the payoff is 2010.00 and they will only give us a check for 1480.00 and told us to get the rest from the dealership the claim date is nov XX XXXX and said they received the paper work on jan XX XXXX claim XXXXXXXX contract number is XXXXXX from dealer we received a check of 101.00 bank still has not been payed yet

Desired Settlement: to payoff loan as agreed on the contract we payed them there money for the contract

Business Response: Initial Business Response /* (1000, 9, 2014/03/21) */ See Attached


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on The Oak Group
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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