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BBB Accredited Business sinceAdditional Locations
Phone: (630) 833-9770 Fax: (630) 833-4484 PO Box 3338, Oak Brook, IL 60522 View Additional Email Addresses
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The Oak Group is an auto warranty processing company which provides auto products and services for financial institutions and dealers. This company serves the western suburbs of Chicago, including Downers Grove, Westmont, Hinsdale, Western Springs, La Grange, Brookfield, Hillside, Bellwood, Berkeley, Villa Park, Lombard, Glen Ellyn, Wheaton, Warrenville, Naperville, Woodridge, Riverside, North Riverside, Carol Stream, Glendale Heights, Elmhurst, Stone Park, Melrose Park, Maywood, Forest Park, Darien, Burr Ridge, Indian Head Park, Hines, and Broadview. Services available from this company include lifetime warranty programs and loyalty programs, GAP programs, theft deterrent programs, vehicle service contracts, vehicle appearance protection products, tire and wheel programs, credit life and disability products, customer loyalty and maintenance programs, ancillary programs, F & I training and development, and profit sharing and reinsurance solutions.
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A BBB Accredited Business since
BBB has determined that The Oak Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Oak Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Marty Stockhausen, Director of Operations
Auto Warranty Processing Service Training Programs Insurance - Auto Insurance Claim Processing Services Insurance Consultants Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)
Alternate Business NamesAdministrative Marketing Service Oak Services, Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
333 E Butterfield Rd STE 820
Lombard, IL 60148 Directions
PO Box 3338
Oak Brook, IL 60522
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/19/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: the oak group has still not payoff our loan off yet the dealer whom we purchase the car from is brought out we been in conflict with them and can not resolve it the payoff is 2010.00 and they will only give us a check for 1480.00 and told us to get the rest from the dealership the claim date is nov XX XXXX and said they received the paper work on jan XX XXXX claim XXXXXXXX contract number is XXXXXX from dealer we received a check of 101.00 bank still has not been payed yet
Desired Settlement: to payoff loan as agreed on the contract we payed them there money for the contract
Business Response: Initial Business Response /* (1000, 9, 2014/03/21) */ See Attached
Customer Reviews Summary