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BBB Business Review

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BBB Accredited Business since

Endurance Warranty Services, L.L.C.

Phone: (866) 432-4443 Fax: (866) 728-2103 400 Skokie Blvd Ste 105, Northbrook, IL 60062 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Endurance Warranty Services, L.L.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Endurance Warranty Services, L.L.C. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 196 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

196 complaints closed with BBB in last 3 years | 99 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 34
Billing/Collection Issues 9
Delivery Issues 20
Guarantee/Warranty Issues 1
Problems with Product/Service 132
Total Closed Complaints 196

Customer Reviews Summary Read customer reviews

332 Customer Reviews on Endurance Warranty Services, L.L.C.
Customer Experience Total Customer Reviews
Positive Experience 303
Neutral Experience 10
Negative Experience 19
Total Customer Reviews 332

Additional Information

BBB file opened: March 14, 2007 Business started: 03/01/2006 Business started locally: 03/01/2006 Business incorporated 05/05/2008 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Paul Chernawsky, CEO Mr. Jordan Batt, President Mr. Jay Woodson, Director of Sales
Contact Information
Principal: Mr. Paul Chernawsky, CEO
Number of Employees


Business Category

Auto Warranty Processing Service Auto Warranty Service Extended Warranty Contract Service Companies Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)

Alternate Business Names
Endurance Direct EWS

Customer Review Rating plus BBB Rating Summary

Endurance Warranty Services, L.L.C. has received 4.9 out of 5 stars based on 332 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.