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BBB Business Review

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BBB Accredited Business since

Mepco Finance Corporation

Additional Locations

Phone: (800) 397-6767 Fax: (866) 656-6518 205 N Michigan Ave STE 2200, Chicago, IL 60601

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mepco Finance Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mepco Finance Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 40 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 5
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 40

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Mepco Finance Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 16, 1997 Business started: 04/01/1964 Business started locally: 04/01/1964
Type of Entity


Business Management
Mr. Mark Collins, President & Chief Executive Officer Mr. Anthony Hammes, VP of Compliance and Corporate Communication
Contact Information
Principal: Mr. Mark Collins, President & Chief Executive Officer
Customer Contact: Mr. Anthony Hammes, VP of Compliance and Corporate Communication
Business Category

Auto Warranty Plans Billing Service Payment Processing Service Financial Services Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)

Alternate Business Names
Mepco Acceptance Corporation
Products & Services

Mepco Finance Corporation ("Mepco") is a servicer of payment plans related to vehicle service contracts. However, Mepco has no involvement in the development, marketing, sale, claims processing activities, or other administration of these vehicle service contracts, and Mepco does not engage in any form of telemarketing. Mepco's sole role is that of the servicer of the payment plan related to the vehicle service contract, sending bills and collecting payments, and is not the seller or administrator of the vehicle service contract. Customers would need to contact their sales agent, dealership or service contract administrator's offices directly for any information regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any other vehicle service contract related issues.

Customer Review Rating plus BBB Rating Summary

Mepco Finance Corporation has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.