BBB Accredited Business sinceAdditional Locations
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Montway Auto Transport is an award winning car shipping company offering consumers the most convenient & affordable way to transport their vehicle from city to city across the US. Montway Inc is fully bonded, licensed and insured by USDOT & FMCSA.
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A BBB Accredited Business since
BBB has determined that Montway Auto Transport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Montway Auto Transport include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 64 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||38|
|Total Closed Complaints||64|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||19|
Type of Entity
Business ManagementMr. Michael Mihaylov, Owner Dimitre Kirilov, General Manager
Auto Transporters & Drive-Away Companies Auto & Truck Brokers Vehicle Transport Services Specialized Freight (except Used Goods) Trucking, Local (NAICS: 484220)
Refund and Exchange PolicyThe option to cancel a shipping order is available at any time, at no cost and with no cancellation fees as long as the order has not yet been assigned (dispatched) to a Carrier (transporter). The amount paid will be refunded in full.
Refunds will be processed within 48 business hours of the cancellation request.
Cancellation of an order must be submitted in writing via email sent to email@example.com. Montway, Inc. does not accept or honor cancellations made via phone call.
Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Montway, Inc. notifies Customer via email (the email provided at service booking).
Order(s) booked as "Discounted Cash Price" - partial payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will not be refunded as our services have been rendered when a Carrier (transporter) is assigned (dispatched).
Order(s) booked as "Regular Price" - full payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), $199.00 will be assessed as our services have been rendered when a Carrier (transporter) is assigned (dispatched). The remaining balance will be refunded in full.
Service Areathe U.S.A.
Alternate Business NamesMontway, Inc
Montway Auto Transport has requested that before filing a BBB complaint, consumers contact Dimitre Kirilov at firstname.lastname@example.org or 224-300-5393
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Montway Auto Transport will resolve this situation for you in an expedient manner.
Products & Services
Before filing a BBB complaint, consumers please contact Claims Department at email@example.com or 224-300-5393.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview