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BBB Accredited Business since

Montway Auto Transport

Additional Locations

Phone: (224) 300-5393 Fax: (224) 220-5128 View Additional Phone Numbers 4740 N Cumberland Ave # 393, Chicago, IL 60656 http://www.montway.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Montway Auto Transport is an award winning car shipping company offering consumers the most convenient & affordable way to transport their vehicle from city to city across the US. Montway Inc is fully bonded, licensed and insured by USDOT & FMCSA.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Montway Auto Transport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Montway Auto Transport include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 64 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

64 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 15
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 38
Total Closed Complaints 64

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Montway Auto Transport
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 19

Additional Information

BBB file opened: August 29, 2007 Business started: 06/01/2006 Business started locally: 06/01/2006
Type of Entity

Corporation

Business Management
Mr. Michael Mihaylov, Owner Dimitre Kirilov, General Manager
Contact Information
Principal: Mr. Michael Mihaylov, Owner
Business Category

Auto Transporters & Drive-Away Companies Auto & Truck Brokers Vehicle Transport Services Specialized Freight (except Used Goods) Trucking, Local (NAICS: 484220)

Refund and Exchange Policy
The option to cancel a shipping order is available at any time, at no cost and with no cancellation fees as long as the order has not yet been assigned (dispatched) to a Carrier (transporter). The amount paid will be refunded in full.

Refunds will be processed within 48 business hours of the cancellation request.

Cancellation of an order must be submitted in writing via email sent to info@montway.com. Montway, Inc. does not accept or honor cancellations made via phone call.

Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Montway, Inc. notifies Customer via email (the email provided at service booking).

Order(s) booked as "Discounted Cash Price" - partial payment required:

If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will not be refunded as our services have been rendered when a Carrier (transporter) is assigned (dispatched).

Order(s) booked as "Regular Price" - full payment required:

If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), $199.00 will be assessed as our services have been rendered when a Carrier (transporter) is assigned (dispatched). The remaining balance will be refunded in full.
Service Area
the U.S.A.
Alternate Business Names
Montway, Inc
Additional Information

Montway Auto Transport has requested that before filing a BBB complaint, consumers contact Dimitre Kirilov at claims@montway.com or 224-300-5393

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Montway Auto Transport will resolve this situation for you in an expedient manner.

Products & Services

Before filing a BBB complaint, consumers please contact Claims Department at claims@montway.com or 224-300-5393.

Instant car shipping Rate CALCULATOR at WWW.MONTWAY.COM - Display your price quote in less then 10 seconds. No hassle.


Customer Review Rating plus BBB Rating Summary

Montway Auto Transport has received 4.44 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.