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Consumer Complaints

BBB Accredited Business since 03/01/2007

AM/PM Premium Car Carrier Co.

Phone: (312) 474-1020Fax: (312) 474-1040

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
10/21/2013Problems with Product / Service | Read Complaint Details
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Complaint
Secured services to transport my vehicle from ** to CA to move our brand new **** suburban. Vehicle picked up on **** 1. Delivery promoised by **** 9th. I called on **** 9th, they said that it would be delayed a couple days because of the **** 4th holiday (which should have been built into the original quote). I called on **** 12th. They said it woudl be further delayed because the suburban was too big to fit on the carrier (again, they knew the size of the truck when they gave me the original quote in ***** so this should not have been a delay). **** 15th, truck still sitting in ******* I told them I would send another company to pick up and deliver the truck to me. They said it would be picked up the next day. I **** 23rd, truck still sitting in ******* they told me it would now be picked up that evening. **** 25th, truck still sitting in ****** lot, then promised truck in ** by the weekend. Truck did not arrive until 10pm on teh 27th. Company told me they would reimburse me for my rental vehicle becuase the delays were their fault, also I have 4 children ages 6, 7,8,9 that were sitting unsafely in rental care. I rented a vehicle, cost $1,469. Owner told me he'd mail me a check out by the end of the week. I waited two weeks. Today he tells me he's not going to reimburse me. I have very detailed emails from the company owner breaking promises and lying to me. And notes of all my phone calls.

Desired Settlement
Reimbursement of $1,491.60 as previously committed prior to my renting a vehicle because of their two and a half week delay.

Business Response
Contact Name and Title: ****** ****************
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@aol.com
please see attached responce, had to go thru over 60 emails to generate this responce, much time has been put into this matter.

Final Consumer Response
Why has this complaing been closed? I have heard nothing on this matter since I first filed the complaint.

Final Business Response
ITEM # 7 IN OUR TERMS AND CONDITIONS STATES CLEARLY

7) AM/PM P.C.C.C. does not agree to transport the vehicle on any particular truck or by any particular driver, via any particular route, nor in time
for any particular market or event, and shall not be responsible for loss or damage occasioned by unavoidable delay. Although we are
able to provide you with an estimated pick up and arrival date of your vehicle(s), there are absolutely no guarantees made, expressed or
implied, regarding delivery times or dates, because of possible delays due to weather, road conditions, mechanical problems, etc. AM/PM
P.C.C.C. shall not be held responsible for any non-use vehicle charges including, but not limited to, car rental fees.

Item# 13
13) If there are any problems regarding truck delivery, Interstate Commerce Commission regulations require that all outstanding freight
charges must be paid without deductions. The owner agrees to properly note any damage claimed while the driver is making the
delivery and to pay the balance of the delivery charges in cash or certified funds. Payment to the driver or owner/shipper's signature
on AM/PM P.C.C.C.'s bill of lading or the agent's bill of lading at destination without notation of damage shall be evidence of satisfactory
delivery of the vehicle. Any claim of damage by AM/PM P.C.C.C. or its agents must be made within 15 days of delivery in writing,
specifying the damage claimed, and must be accompanied by two written estimates of repair and photographs of claimed damage.


They are refusing to pay us, our next move is collections or a mechanics lien against owner of vehicle, these laws are to protect us and the consumer, a 7000lb pound car was shipped over 3000 miles, although delayed by 10 days over expected delivery date, customer was made aware of delay well prior to **** 12th, and was communicated with almost daily until car was received undamaged at new location in **********, our costs have not been paid, bill has been ignored expenses have already occurred without payment. Car was delivered on*********, freight bill are due within 7 days of receipt, and we made an offer that has now been rescinded to assist her with rental car expenses of $1000.00 that she refused asking for over $1450.00 and wanted to receive prior to paying us for the transport. We have refused to do this. As it is now our cost of over $3500 to move their car. We feel this is unfair. Our original dates to load were 6-27 thru 6-30 they would not release the car until 7-1, and was informed our next truck would not load until after the 4th of July holiday, removing any room for delays.

****** *****
President
AM/PM Premium Car Carrier Company.
**********

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