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      Country
          Country

          Find a Location

          Montway Auto Transport has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Montway Auto Transport

              425 N Martingale Road Schaumburg, IL 60173

              BBB Accredited Business
            • Montway Auto Transport

              4740 N Cumberland Ave Ste 393 Chicago, IL 60656-4239

              BBB Accredited Business

            Business ProfileforMontway Auto Transport

            Auto Transportation
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Montway Auto Transport has requested that before filing a BBB complaint, consumers contact Richard K. at [email protected] or 224-300-5391

            Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Montway Auto Transport will resolve this situation for you in an expedient manner.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.59/5stars

            Average of 2,252 Customer Reviews

            Customer Complaints

            216 complaints closed in last 3 years

            75 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/1/2007

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Montway Auto Transport is the number one rated U.S. auto transporter, annually shipping nearly 200,000 vehicles between all 50 states. We strive to deliver a 5-star vehicle-shipping experience with peace-of-mind transport. 

            In 2022, Montway earned a Gold Stevie® Award for Transportation Company of the Year in the 20th annual American Business Awards. Montway also earned a spot on the Inc. 5000 list of America's Fastest-Growing Private Companies and won a Best in Biz Award for Customer Service Department of the Year in 2021. Montway leverages innovative logistics solutions and personalized customer service to provide fast and reliable auto transport services.

            Products & Services

            Serving the residential market, Montway can arrange door-to-door car shipping with open or enclosed trailers, as well as expedited services. Montway’s business solutions sector focuses on the automotive logistics needs of enterprises in sales, manufacturing and finance. B2B offerings include single and multi-vehicle moves, home delivery with lead generation, managed services and auto transport portal technology

            Business Details

            This is a multi-location business.

            Find a Location

            Montway Auto Transport has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Montway Auto Transport

                425 N Martingale Road Schaumburg, IL 60173

                BBB Accredited Business
              • Montway Auto Transport

                4740 N Cumberland Ave Ste 393 Chicago, IL 60656-4239

                BBB Accredited Business
              BBB File Opened:
              8/29/2007
              Years in Business:
              17
              Business Started:
              6/1/2006
              Business Started Locally:
              6/1/2006
              Business Incorporated:
              6/8/2007
              Accredited Since:
              9/1/2007
              Type of Entity:
              Corporation
              Alternate Business Name
              • Montway LLC.
              Hours of Operation

              Primary

              M:
              6:00 AM - 10:00 PM
              T:
              6:00 AM - 10:00 PM
              W:
              6:00 AM - 10:00 PM
              Th:
              6:00 AM - 10:00 PM
              F:
              6:00 AM - 10:00 PM
              Sa:
              7:00 AM - 9:00 PM
              Su:
              7:00 AM - 9:00 PM
              Business Management
              • Mr. Richard K, Customer Experience Manager
              Contact Information

              Principal

              • Mr. Richard K, Customer Experience Manager
              Additional Contact Information

              Fax Numbers

              • (224) 220-5128
                Primary Fax

              Phone Numbers

              Customer Complaints

              216 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Date of transaction Feb 24th. paid $279 to Montway via credit card and $400 cash requested to Carrier. The business was to provide door to door pick up and drop off of vehicle and to ship from *******, ** to *********, **. The nature of business is that the carrier did not deliver door to door. The carrier called me saying he didnt have my street address and parked 6.5 miles from my house. He told me I had to go pick up my car from him. I understand if he cant park closer due to small roads however I paid for door to door pick up and delivery. Therefore he could take the same approach he did for pick up, which was drive my car to his truck. the carrier can park his truck and drive my car to my house to complete delivery. If I have to go out of my way to pick up my vehicle then the company needs to provide a taxi or reimburse me for the amount of $400 spent for door to door delivery of carrier. What I received was not the service I paid for and it was an inconvenience for me to go out of my way to order a taxi to go pick up my car. There was someone waiting at the property all day so the driver could have easily knocked on the door and completed delivery. I called customer service and explained the situation and customer service rep said they would speak to the driver. Not once did they speak to him to update him on the address. He continued to call me to tell me to hurry up because he had to continue on his route. The business has not tried to resolve problem or a partial reimbursement.
              Read More

              Customer Reviews

              2,252 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Yolanda K

              03/15/2024

              They were very professional, kind and on time and absolutely no hidden fees. I would most definitely used this company again and refer my friends and families.

              Local BBB

              BBB of Chicago & Northern Illinois

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